Hospital Triage Liaison

3 weeks ago


North Grafton Massachusetts, United States Tufts University Full time
Overview:
The Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets.  The hospital also serves as the primary clinical training environment for the veterinary students, interns and residents.

What You'll Do:
The Foster Hospital for Small Animals is seeking an experienced candidate with a background as a Veterinary Technician or Veterinary Assistant to join our Client Services team in the  Emergency Department as Triage Liaison. This position supports the FHSA mission of delivering excellence in patient care, clinician support and client service by providing initial and follow-up communication to ECC clients and RDVMs. The onsite Triage Liaison works as a technician in the ECC client lobby and provides a basic triage for ECC cases, manages all ECC cases by communicating triage status to the ECC team, check-in and discharge patients, collect fees, review discharge orders and medication, provide patient updates, schedule follow-up visits, act as a liaison between ECC and Specialty Services and educate clients on Hospital policy and fee structure.

 

The Hospital Triage Liaison will be responsible for:

Manage Emergency Cases

Provide a basic triage for patients presenting to the Emergency and Critical Care Service (ECC)

Communicate patient arrival and status to the ECC

Establish electronic medical record for incoming cases, including upload of RDVM records, CPR Code

Discharge patients; fee collection, schedule follow-up visit, review home instructions/medication

Provide patient updates to clients

Coordinate ZCAM and Specialty Service cases between the ECC and Specialty Service teams.

Divert cases as directed

Manage wildlife and found-by cases

Educate clients on ER hospital policies and protocols including wait time and financial policy

Offer alternative resources when appropriate, Poison Control Hot Line, alternate ER practices, alternate Oncology and General Practices, financial assistance opportunities.

Promote and enhance good communication and strong relationships with Faculty, Technicians and Staff

Provide care, empathy and support to clients and patients

Assist with all front desk transactions (non ECC) as needed

Administrative:

Final Gift/ Aftercare Support; ensure bodies are tagged correctly, assist with body pick-up, assist AC Coordinator with bodies on hold, QA Final Gift submissions as needed.

Identify areas for improvement; recommend solutions and assist in developing new protocols

Onboard, train and mentor new staff and student members

Develop, update and distribute SOPs, and reference material

Upload records, QA medical record, ensure clients receive discharge orders 5%
Miscellaneous:

Attend CE, meetings and trainings as required

Assist with triage calls and specialty service appointments

Other duties as assigned by Supervisor

This is a 35 hour position, Wed - Sat 1:00 PM - 10:00 PM
This position includes rotational Vacation and weekend Coverage.
Some alternate hours may be required for shift coverage, meeting attendance, or training sessions.
This position is considered essential and is required to work during hospital closings.

What We're Looking For:
Basic Qualifications:

High school graduate or equivalent

2 to 3 years’ experience working in a veterinary practice with client interaction.

Experience with case triage and Small Animal medicine.

Veterinary Assistant Certification or equivalent

Exceptional communication skills (phone and in-person)

Ability to prioritize, multitask, and manage high call volumes.

Ability to effectively work as a positive member of a diverse team of clinical and administrative professionals

Basic computer skills including familiarity with Microsoft Office and the ability to learn electronic medical record systems.

Preferred Qualifications

Associates or bachelor’s degree in relevant field of study.

CVT accreditation

3 -5 years’ experience in emergency medicine.

Experience in ER triage

Proven experience of providing excellence in service



  • North Grafton, United States Tufts University Full time

    OverviewThe Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for the veterinary...


  • Grafton, United States Tufts University Full time

    Overview The Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for the veterinary...


  • North Grafton, MA 01536, USA, United States Tufts University Full time

    OverviewThe Henry and Lois Foster Hospital for Small Animals provides 24-hour care for pets 365 days of the year. Since 1979, we have offered high quality medical care, consultation, referral and emergency veterinary services for the care of dogs, cats and exotic pets. The hospital also serves as the primary clinical training environment for the veterinary...


  • North Canton, United States Alliance Community Hospital Full time

    *$5,000 LPN SIGN ON BONUS AVAILABLE with 1 year commitment to Aultman* Job Description Job Title: Triage Phone Operator Reports to: Triage Coordinator, Director of Practice Management Purpose: The Triage Phone Operator#s purpose is to triage incoming phone calls based on the need or request of the patient/caller and ensure accurate information is collected...


  • Greensboro, North Carolina, United States Cone Health Full time

    Overview:   Provide in-patient Care Management services to a contracted community based high-risk population. Contracted population includes members of the following: Medicare Advantage Plans, Physician Provider Networks, and Employer Plans. Goal is to promote quality cost-effective outcomes. Case Manager will interact with all levels of personnel, medical...


  • Massachusetts, United States Trinity Health Of New England Full time

    We put YOU FIRST because you put patients first.Consult Liaison Psychiatry opportunity in Springfield, MassachusettsThe Trinity Health Of New England Medical Group seeks exceptional board-certified or board-eligible psychiatrist to practice in a consult liaison focus to join a thriving practice located at Mercy Medical Center in Springfield,...

  • Physician Liaison

    2 weeks ago


    North Richland Hills, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionFYZICAL Therapy & Balance Centers is seeking a full-time Physician Liaison to join our team at our North Richland Hills, TX, location!The Physician Liaison works closely with our clinical team and is a brand ambassador to the community who will call upon local physicians to build a relationship and prospect referral leads to...

  • Physician Liaison

    3 weeks ago


    North Richland Hills, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionFYZICAL Therapy & Balance Centers is seeking a full-time Physician Liaison to join our team at our North Richland Hills, TX, location!The Physician Liaison works closely with our clinical team and is a brand ambassador to the community who will call upon local physicians to build a relationship and prospect referral leads to...

  • Rehab Liaison

    3 weeks ago


    North Liberty, United States Encompass Health Full time

    Tremendous professional abilities Life-changing results BE THE CONNECTION. In your role as a rehab liaison, you'll have the opportunity to be the connection between your strong professional abilities and exceptional patient care that sets the standard. Apply your outstanding skills and knowledge in a different, more meaningful way. Make the most of your...

  • Campus Space Planner

    2 weeks ago


    North Grafton, Massachusetts, United States Tufts University Full time

    Overview: The Operations Division serves four Tufts University campuses: the Medford/Somerville campus, the Boston Health Sciences campus, the Boston School of the Museum of Fine Arts at Tufts, and the Grafton Cummings School of Veterinary Medicine campus - together encompassing 275 buildings and approximately 5.8 million gross square feet. The division...


  • Greensboro, North Carolina, United States Cone Health Full time

    Overview: Provide in-patient Care Management services to a contracted community based high-risk population. Contracted population includes members of the following: Medicare Advantage Plans, Physician Provider Networks, and Employer Plans. Goal is to promote quality cost-effective outcomes. Case Manager will interact with all levels of personnel, medical...

  • Registered Nurse

    3 weeks ago


    Cambridge, Massachusetts, Massachusetts, 02238, Middlesex County, MA, United States Mount Auburn Hospital Part time

    When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Job Type:RegularScheduled Hours:24Work Shift:Rotating (United States of America)Job DescriptionPrimary Responsibilities1. The emergency nurse initiates accurate and ongoing assessment of physical, psychological and social problems of...

  • Registered Nurse

    6 days ago


    Cambridge, Massachusetts, Massachusetts, 02238, Middlesex County, MA, United States Mount Auburn Hospital Part time

    When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Job Type:RegularScheduled Hours:24Work Shift:Rotating (United States of America)Job DescriptionPrimary Responsibilities1. The emergency nurse initiates accurate and ongoing assessment of physical, psychological and social problems of...


  • Cambridge, Massachusetts, Massachusetts, 02238, Middlesex County, MA, United States Mount Auburn Hospital Part time

    Job Type: RegularTime Type: Part timeWork Shift: Rotating (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Job Type:RegularScheduled Hours:24Work Shift:Rotating (United States of America)Job DescriptionPrimary Responsibilities1. The...


  • NORTH KINGSTOWN, United States Ocean State Job Lot Full time

    The Store Maintenance Service Specialist role is responsible for serving as the primary liaison with stores, tenants, and other business partners while providing a high level of customer service. In addition, this role receives and triages tasks and Maintenance, Specialist, Customer Service, Service, Business Partner, Store Leader, Retail, Grocery

  • Veterinary Assistant

    3 weeks ago


    Walkertown, North Carolina, United States Walkertown Veterinary Hospital Full time

    Job Description Job duties include, but are not limited to: Pet restraint, triage incoming patients, collection and analysis of lab samples, diagnostic imaging, management and nursing care of medical and hospitalized cases with varying degrees of stability, administration of medications, effective communication of treatment plans with clients, surgical...


  • Arlington, Massachusetts, Massachusetts, 02476, Middlesex County, MA, United States Mount Auburn Hospital Part time

    Job Type: RegularTime Type: Part timeWork Shift: Day (United States of America)FLSA Status: Non-ExemptWhen you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Job Type:RegularScheduled Hours:16Work Shift:Day (United States of America)Registered Nurse, MPSJob Description:Obstetrics/Gynecology...


  • Massachusetts, US All Star Healthcare Solutions Full time

    Great full-time opportunity for a Geriatric Internal Medicine Physician just outside Hartford, CT! Job ID# 51448 Job Details Shifts include: Monday - Friday 8:00a - 4:30pp, On average, there are seven (7) on-call days (evenings/weekends) with weekend telephone triage. Duties entail: annual assessments, Post-hospital visits, Acute visits Minimum 1 year...

  • Medical Assistant

    3 weeks ago


    Beverly, Massachusetts, Massachusetts, 01915, Essex County, MA, United States Beverly Hospital Part time

    When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.Job Type:Per DiemScheduled Hours:0Work Shift:Day (United States of America)Job Description:The Medical Assistant assists physician/clinicians with the delivery of patient care. The primary responsibility will be focused on performing...


  • North Grafton, United States Tufts University Full time

    Overview The Operations Division serves four Tufts University campuses: the Medford/Somerville campus, the Boston Health Sciences campus, the Boston School of the Museum of Fine Arts at Tufts, and the Grafton Cummings School of Veterinary Medicine campus - together encompassing 275 buildings and approximately 5.8 million gross square feet. The division...