Bellperson

Job Description

Reporting to the Guest Relations Manager, responsibilities and essential job functions include but are not limited to the following:

Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel

Consistently offer professional, friendly and engaging service

Ensure the timely and efficient transfer of luggage to and from the guest’s room

Ensure the guest is familiar with their room upon arrival (ie. temperature control, hotel amenities etc.)

Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction of the Concierge and Chief Concierge

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards, including all safety policies 

Perform job functions with attention to detail,  speed and accuracy

Be a clear thinker, remaining calm and resolving problems using good judgement

Maintain confidentiality of guest information and pertinent hotel data

Other duties as assigned

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