Unit Clerk-Pediatrics-Blank Children's Hospital
3 weeks ago
Successful performance contributes to a holistic approach to the delivery of services, improved patient care, and a high level of satisfaction from patients and families.
Why UnityPoint Health?
Commitment to our Team – We’ve been named a by Becker’s Healthcare for our commitment to our team members.
Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
Benefits – Our competitive program offers benefits options that align with your needs and priorities, no matter what life stage you’re in.
Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
Development – We believe equipping you with support and is an essential part of delivering a remarkable employment experience.
Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.
Visit us at (url removed)/careers to hear more from our team members about why UnityPoint Health is a great place to work.
Responsibilities:
1. Performs general secretarial/receptionist support to the department.
2. Handles mail, performs routine copying and orders supplies.
3. Answers, screens and routes calls. Communicates effectively with a wide variety of families and employees.
4. Uses multiple software: Microsoft Office (Word) and EPIC.
5. Reports any questions or concerns regarding compliance immediately to the attention of department or organization/hospital administrative staff.
6. Utilizes a family-centered approach (considering physical, psych/social, spiritual, educational, safety, and related criteria) appropriate to the age of the patients served.
7. Shows responsible and accountable management of human, fiscal, and material resources.
8. Accepts responsibility for maintaining and developing personal and professional skills and knowledge related to the work area assigned.
9. Demonstrates initiative to improve quality and customer service by striving to exceed customer expectations.
10. Integrates and demonstrates Expectations for Personal and Service Excellence to guide professional behaviors, while adhering to the policies and procedures of UPHDM.
11. Balances team and individual responsibilities; open and objective to other’s views; gives them welcome feedback; contributes to positive team goals; and puts the success of the team above own interests.
12. Demonstrates the knowledge that patient and workplace safety is a priority by preventing errors, accidents and infections and reporting potential or actual concerns immediately.
Qualifications:
Education: High school graduate or equivalent.
Experience: One year experience in business or secretarial environment preferred. Must be familiar with word processing software and basic computer skills. Previous healthcare experience preferred.
Knowledge/Skills/Abilities: Writes, reads, comprehends and speaks fluent English. Multicultural sensitivity. Microsoft Office – basic computer skills. Customer/patient focused.
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