Practice Administrator

2 weeks ago

Burlington North Carolina, United States Cone Health Full time
Overview:
Talent Pool: Admin/Clerical

The Practice Administrator will manage the day-to-day operational aspects of a practice, (possibly multiple locations); and ongoing projects within the practice. The Practice Administrator will also manage requests from Network, Service Line or System leadership, and will ensure that requests are communicated and implemented effectively in the practice. Some of the duties may include: 1) Serving on various committees as needed; and 2) participating in professional organizations and system leadership training.

Responsibilities:

Accountable Leader/Communication: Meets all system requirements necessary for position, including using email; attending meetings as necessary, etc. Keeps up with Network or Service Line (e.g., Cone Health Medical Group, Physician Network, Cone Health Cancer Center) and System initatives and communicates to staff and providers in a positive way. Manages the network of conversations in daily work so that there is constant communication.
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Employee Engagement/Talent Development: Understands where to go for guidance regarding all human resource regulations. Uses behavioral based interviewing when recruiting staff to assure proper fit. Achieves timelines regarding mandatory employee initiatives such as orientation, evaluations, clinical competencies, CBL's, etc. Able to develop trusting and engaging relationships with the staff and providers by using staff, individual, huddles, or other meetings; is a mentor to staff.
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Finance: Understands how to use tools available to monitor practice financials. Vital participant in the annual budget process and ongoing actual vs. budget analysis. Understands and uses Kronos, Lawson, Works and other financial systems to perform payroll, accounts payable, credit card, etc. functions. Understands and can articulate practice position regarding Accounts Receivable and practice collections. Ensures work queues within accountability are up-to-date. Knows when and how to request help from Director, accountant or financial analyst. Has knowledge of Physician Comp formulas.
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Quality and Safety Leader: Uses tools to achieve meaningful use goals. Understands our ACO (THN) purposes and how to incorporate ACO goals into daily work. Implements and achieves clinical competencies for all required staff. Coordinates audits from outside vendors/payers. Assists staff and providers with achieving quality measures by staying up-to-date on all requirements and watching measures. Requests help when measures/metrics are falling short.
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Service Leader: Sees the patient as the center of all our work. Creates and manages practice workflows in a manner to achieve the highest level of value and satisfaction for our patients, co-workers and providers. Develops and uses modes of communication (huddles for example) that will enhance service delivery. Sees patient feedback as a plus and uses survey data to achieve optimal, top decile results. Understands that properly working systems and facilities results in smooth operations, so uses tools (policies, outside departments, peers, education, etc.) in order to recognize and correct flaws as needed
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Strategic Leadership: Attends meetings, trainings, Town Halls, etc. in order to develop personally. Uses learnings to keep practice viable and current. Balances demands of work and life so that best results are achieved; includes willingness to declare breakdowns and seek possibilities to learn and improve processes. Sees possibilities for practice growth and uses proper means to acquire capital, meet space needs, and add additional staff as is necessary. Willing to think globally and bring ideas forward. Effective at communicating and implementing Network or Service Line (e.g., Cone Health Medical Group, Physician Network, Cone Health Cancer Center) and System initiatives.
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Qualifications:

EDUCATION:

High School Diploma or equivalent, Required
Associates, Business Management, Preferred
An equivalent combination of education and experience may be considered. Degree in Business Management, Finance or Healthcare Administration is strongly preferred.

EXPERIENCE:

2, Healthcare - Healthcare Administration, Required
A minimum of two years of healthcare management experience is required. A minimum of five years of healthcare management experience is required if highest level of education is high school diploma. Practice management experience preferred.

LICENSURE/CERTIFICATION/REGISTRY/LISTING:

REQUIRED
PREFERRED
Certified Medical Practice Executive (CMPE) through Medical Group Management Association (MGMA) is preferred.

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