Guest Service Manager
4 weeks ago
Ensure consistent and memorable customer experiences through the superior show quality and customer service by training and demonstrating the four priorities (Safety, Friendliness, Show and Efficiency), evaluating, and coaching employees responsible for applying them. Supervise and perform all functions related to sales related assets.
Responsibilities:
Observe, evaluate, and coach employees to deliver friendly, superior customer service which focuses on show.
Maintain measurement plans and reports to evaluate employee, financial and operational effectiveness.
Conduct training needs assessments to identify performance gaps and provide necessary coaching and feedback.
Deliver on-the-job training (OJT) programs and materials.
Drive measurement based continuous improvement of OJT.
Select, train and develop Customer Service Leaders.
Assess the Friendliness and Show aspects of each department, identifying performance gaps and other training needs. Provide feedback and partner with the store management team to deliver solutions.
Manage training activities (OJT, online, etc.) and assess the support needed to drive organizational effectiveness. Provide feedback and partner with the store management team to deliver solutions.
Manage the hiring processes including sourcing and candidate management. Work with the store management team to ensure interviewing, onboarding and training processes follow established guidelines.
Complete, review, and maintain all training documentation including OJT, new hire and performance documentation.
Works with Store Manager to ensure that a schedule is written to provide the desired level of customer service within established labor guides.
Process customer orders, including performing functions of cashiers or customer service clerks.
Perform customer service desk functions as needed.
Ensure that an accurate daily cash count is completed.
Ensure bank deposits are completed daily according to policy.
Monitor and analyze audits according to company guidelines.
Monitor and enforce all Front End policies related to Asset Protection and Shrink Control.
Ensure the security of the office and store funds.
Maintain supplies needed for Front End according to budget.
Qualifications:
1. Strong communication and partnering skills.
2. Knowledge and application of operations within a retail environment.
3. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
4. Knowledge and application of the principles of differentiated learning.
5. Leadership experience with direct reports.
6. Ability to read and understand information and direction.
7. Ability to work well with others.
8. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.
9. Must be at least 18 years old.
10. Ability to stand for extended periods of time.
11. Demonstrate successful use of math skills.
12. Ability to work well with computers.
13. Knowledge of Front End operations.
14. Ability to work shifts during peak times (such as 10-7) at least 3-4 days per week.
#LI-LW1
-
Guest Services Attendant
1 week ago
Florence, United States Troon Golf, L.L.C. Full timePoston Butte Golf Club in Florence, AZ is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests. Key Responsibilities of the Guest Services Attendant: * Assists with the overall upkeep of Great...
-
Guest Service Agent
4 weeks ago
Florence, United States Peachtree Hospitality Management Full timeThis position is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement...
-
Guest Service Clerk PT
4 weeks ago
Little River, South Carolina, United States Lowes Foods Full timeOverview: To provide the fastest and most pleasant guest service by performing the duties related to the front porch. Responsibilities: 1. Actively communicates with every guest including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline. 2. Properly bags guests’ orders to insure purchases are not damaged. 3....
-
Guest Service Manager
4 weeks ago
Kingstree, South Carolina, United States IGA Southeast Full timeOverview: Ensure consistent and memorable customer experiences through the superior show quality and customer service by training and demonstrating the four priorities (Safety, Friendliness, Show and Efficiency), evaluating, and coaching employees responsible for applying them. Supervise and perform all functions related to sales related assets....
-
Assistant Kitchen Manager FT
4 weeks ago
Florence, South Carolina, United States KJ's Market Full timeOverview: The Assistant Kitchen Manager will assist the Bluebird Kitchen Manager with the kitchen area's operations to ensure the Guest experience, menu execution, and host and team development align with established expectations. Assume the duties of the Kitchen Manager in their absence. Join Kj's Market where We Create Smiles! Responsibilities: 1....
-
Guest Service Manager Assistant
1 week ago
South Lyon, United States Busch's Full timeSpecific Accountabiities: Oversee all aspects of guest service operations as person in charge Exemplify key concepts of hospitality when interacting with guests, associates, and community Ensure adherence to check cashing, refund, and store charge po Service Manager, Guest Service, Manager, Assistant, Hospitality, Guest, Retail, Grocery
-
Guest Service Manager
4 weeks ago
Johns Island, South Carolina, United States KJ's Market Full timeOverview: Ensure consistent and memorable customer experiences through the superior show quality and customer service by training and demonstrating the four priorities (Safety, Friendliness, Show and Efficiency), evaluating, and coaching employees responsible for applying them. Supervise and perform all functions related to sales related assets....
-
Guest Services Intern
2 weeks ago
South Haven, United States South Haven Jellystone Park™ Full timeJob DescriptionJob DescriptionSalary: $16/HrDo you love having FUN?Do you love working in a Team as well as by yourself?Do you love working with your hands?Do you love interacting with people?Do you love doing something different every day?Then this job may be for YOU. Job Summary:As a Guest Services Intern, you will be directly submerged in the workings...
-
Guest Services/Keyholder
1 week ago
South Burlington, United States Healthy Living Market and Cafe Full timeWERE LOOKING FOR THE COOLEST HUMANS IN TOWN! Come join a team that:Focuses on teamwork. Supports a collaborative environment. Puts curiosity and great ideas first. Is dedicated to providing an exceptional guest experience. Builds community relations Guest Service, Keyholder, Guest, Hospitality, Operations, Retail, Grocery
-
Guest Services Agent
1 month ago
South Lake Tahoe, California, United States Hyatt Vacation Club at Hacienda del Mar Full timeJob SummaryPay: $14.15/HourShift: 1st\2nd; must be available to work weekends and holidays.Do you pride yourself on your customer service skills and ability to personalize interactions with guests? Have a bold attention to detail while multi-tasking? Value a cooperative, team-oriented environment? If so, the Front Office at Hyatt Residence Club might be the...
-
Guest Services Representative
6 days ago
South Bend, United States Nothing Bundt Cakes Full timeThe Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...
-
Guest Service Clerk PT
4 weeks ago
Mooresville, North Carolina, United States Lowes Foods Full timeOverview: To provide the fastest and most pleasant guest service by performing the duties related to the front porch. Responsibilities: 1. Actively communicates with every guest including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline. 2. Properly bags guests’ orders to insure purchases are not damaged. 3....
-
Guest Service Clerk PT
1 month ago
Raleigh, North Carolina, United States Lowes Foods Full timeOverview: To provide the fastest and most pleasant guest service by performing the duties related to the front porch. Responsibilities: 1. Actively communicates with every guest including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline. 2. Properly bags guests’ orders to insure purchases are not damaged. 3....
-
Guest Service Clerk PT
4 weeks ago
Wilmington, North Carolina, United States Lowes Foods Full timeOverview: To provide the fastest and most pleasant guest service by performing the duties related to the front porch. Responsibilities: 1. Actively communicates with every guest including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline. 2. Properly bags guests’ orders to insure purchases are not damaged. 3....
-
Guest Service Agent
19 hours ago
South San Francisco, California, United States Embassy Suites by Hilton San Francisco Airport Full timeA Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.What will I be doing?As a Guest Services Agent, you would be responsible for specifically performing the following tasks to the highest standards:...
-
Guest Services Representative
1 week ago
South Euclid, United States Nothing Bundt Cakes Full timeGuest Services Representative (GSR) No experience necessary. We will train the right person to be an awesome member of our team! Guest Services Representative (GSR) Description: The Guest Services Representative (GSR) serves our guests in person and Guest Service, Representative, Guest, Restaurant, Retail
-
Bluebird Kitchen Clerk FT
4 weeks ago
Florence, South Carolina, United States KJ's Market Full timeOverview: To produce all assigned menu items efficiently and consistently while following the specifications, recipes, and techniques of Kj’s and the Bluebird Kitchen. Responsibilities: 1. Set up and stock stations with all necessary supplies. 2. Prepare food for service (e.g., chopping vegetables, butchering meat, or preparing sauces). 3. Prepare a...
-
Charleston, South Carolina, United States Christian Brothers Automotive Full timeJob Description Job Title: Guest Relations Specialist Location: 1475 Folly Road, Charleston, SC 29412 Job Overview: As a Guest Relations Specialist with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their...
-
Foodservice Clerk FT
4 weeks ago
Florence, South Carolina, United States KJ's Market Full timeOverview: To provide excellent guest service through Bluebird Kitchen/Deli/Bakery department activities that build guest loyalty, genuine relationships, and result in a brand-aligned experience. Responsibilities: 1. Provide polite, friendly greetings and interactions with all customers. 2. Prepare product for sale (frying, cutting, slicing, baking,...
-
Daytime Guest Service Clerk PT
4 weeks ago
Winston-Salem, North Carolina, United States Lowes Foods Full timeOverview: To provide the fastest and most pleasant guest service by performing the duties related to the front porch. Responsibilities: 1. Actively communicates with every guest including greeting, thanking, offering a choice of bag type, and performing any other courtesy guideline. 2. Properly bags guests’ orders to insure purchases are not damaged. 3....