Overnight Concierge

Overview:
Are you passionate about serving seniors?  Do you want to be part of team that strives to create experiences that celebrate our seniors? 

Clearwater Living Newport Beach is a premier luxury senior living community in Newport Beach and is looking for a part-time and full-time Concierge for the night shift

Clearwater Living associates enjoy great benefits:

Excellent benefits

401(k) contributions

Paid Vacation and Sick leave

Exciting opportunities to grow

Dynamic and fast paced environment

Culture of people first and service always

The Concierge is the first point of contact and sets a warm and welcoming tone for anyone who visits our communities.  The Concierge team is responsible for greeting visitors, answering the phone, relaying messages, and performing the highest level of customer service.  They complete administrative duties to support multiple departments within the community and is also a key point of contact during any emergency at the community.

 

The hours for this position are 10:00pm-6:00am.

 

Pay: $19.00/hour

Responsibilities:
Ensure front entrance, lobby, and reception areas are neat, clean, and organized at all times, presenting a professional first impression of the community

Ensure all people who come in contact with are welcomed to the community by standing to greet and offering any assistance needed

Answer, transferring, and delivering appropriate message calls while using a professional and courteous voice 

Monitor all visitors, requesting them to sign in/out of logbook, reporting suspicious persons or activity immediately to the supervisor

Sort and distribute incoming mail

Accept and report resident’s special requests

Maintain communities lost and found system

Order and replenish administrative supplies as necessary

Support Executive Director and other departments in administrative functions as needed

Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals  

Ensure regulatory compliance and report any issues or concerns immediately

Comply with Clearwater Living standards/policies to encourage safe and efficient operations

Encourage teamwork through open communication with associates

Display a positive and professional image through actions and maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working

Represent the Clearwater Living principles and core values on a daily basis

Perform other duties and tasks as assigned or required 

Qualifications:
High School Diploma or GED required

A minimum of one year of work experience in senior living, hospitality or in related field preferred

Background clearances as required by government regulations

Must meet health requirements, including TB 

Current First Aid/CPR/BLS Certification a plus

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