Software Deployment Technician- HYBRID in Pittsburgh, PA
4 weeks ago
Location: Hybrid- West of Pittsburgh, PA
Job Type: Contract to Hire
Work Authorization: U.S. Citizen or Green Card.
The A.C. Coy Company is currently hiring for a Software Deployment Technician. The primary role of the Deployment Technician is to ensure the smooth and flawless turnup of services for Customers. In addition, the Deployment Technician will assist the Delivery & Installation Manager providing the necessary resources to successful rollouts and implementations.
Responsibilities:
Provide Kiosk hardware and software technical guidance and assistance to installation vendors
Work with the Field Services Team to develop installation and prerequisites documentation, keep documentation up-to-date, modify as needed, and deliver to vendors
Work with Project Coordinators and Deployment Project Managers as needed
Ensure that all kiosk installations successfully complete as scheduled
Remedy post installation issues and concerns
Confirm and secure required installation photos (pre and post) and confirm customer signoff is received
Qualifications:
Minimum Requirements:
Associates degree in business, MIS or IT preferred; HS diploma with equivalent experience required.
1-3 years’ experience previous technology experience, quick service restaurant experience is a plus
Easily learn new company specific software
Experience with SmartSheet and Oracle Cloud preferred
Proficient in MS Office Applications including PowerPoint, Word, Excel, and Outlook
Experience with vendor communication, logistics, shipping, and project management
Strong experience with vendor process management and installation procedures
Strong people skills and ability to train end users
Excellent verbal and written communication skills
Self-starter with ability to work independently
Strong organizational skills
Proven ability to manage multiple projects and meet deadlines
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