Service Associate

4 weeks ago


Phoenix Arizona, United States Paychex Full time
Overview:
Under a significant level of guidance and direction, provides customer service for one Paychex product. Uses prescribed guidelines to ensure good customer relations are maintained and customer claims and complaints are resolved fairly, effectively, and in accordance with Paychex policies and procedures.

Responsibilities:
Delivers quality service to Paychex clients via inbound calls, email, chat, and other avenues

Develops and maintains a basic working knowledge of a single Paychex product

Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS

Performs data input, maintaining strong prioritization and organization

Documents all interactions

Qualifications:
Associate's Degree - Preferred


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