Collections Analyst

About Us:
Groundbreaker. Game changer. Pioneer.

 

TRC has long set the bar for clients who require more than just engineering, combining science with the latest technology to devise innovative solutions that stand the test of time. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

 

TRC's professionals work with a broad range of commercial, industrial and government clients and the communities they serve. We deliver breakthrough solutions that address local needs -- so our clients can better succeed in an ever-changing world.

 

Working at TRC means tackling interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications.

Overview:
Company Overview: TRC Companies, Inc. a pioneer in ground-breaking scientific and engineering developments since the 1960s, is an engineering consulting firm that provides integrated services to the energy, environmental and infrastructure markets. TRC serves a broad range of clients in government and industry, implementing complex projects from initial concept to delivery and operation.

Position Overview: We are seeking a diligent and detail-oriented individual to join our team as a Collections Analyst. The Collections Analyst will be responsible for managing the collection process, including contacting clients with overdue accounts, minimizing bad debt losses, coordinating with internal stakeholders about outstanding accounts, and maintain accurate records of all collection efforts. The ideal candidate will have excellent communication skills and the ability to work effectively in a fast-paced environment.

Responsibilities:
Collections Management

Proactively contact clients with overdue accounts through phone calls, emails, and letters in accordance with the Company’s collection policy.

Negotiate payment arrangements and settlements with clients to resolve outstanding balances, when required.

Monitor accounts receivable aging reports and prioritize collection efforts based on account status and potential cash flow impact.

Investigate and resolve discrepancies in payments, billing, and account balances.

 

Reporting and Analysis:

Generate regular reports on collections performance, including aging analysis, collection trends, and bad debt reserves.

Identify opportunities for process improvements and efficiency gains in the collections process.

Review collections results versus annual KPIs set by management

 

Client Relationship Management:

Maintain positive relationships with clients while enforcing collection policies.

Address client inquiries and concerns regarding billing, payments, and account issues.

Collaborate with other departments, such as finance and legal, to resolve complex issues and escalate cases when necessary.

 

Coordination with Internal Stakeholders:

Participate in weekly DSO calls with management to partner on how to address outstanding balances.

Clearly communicate with internal stakeholders on the status of collection accounts

Develop relationship with internal stakeholders to drive a positive partnership when addressing issues with their client

Qualifications:
High school diploma or equivalent; associate's or bachelor's degree preferred.

Previous experience in debt collection or a related field preferred.

Strong negotiation and problem-solving skills.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Proficiency in Microsoft Office and other relevant software applications.

 

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EEO Statement:
TRC is an equal opportunity employer: disability/veteran. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Salary Range:
USD $50,000.00 - USD $55,000.00 /Yr.

(Posted) Min:
USD $50,000.00/Yr.

(Posted) Max:
USD $55,000.00/Yr.

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