Consultant, Technical Solutions

2 weeks ago

Ashburn Virginia, United States Visa Full time
Job Description

Visa Commercial Solutions provides issuers and their corporate clients a suite of products and capabilities to simplify the critical processes that businesses perform daily.  These critical processes include managing expenses, compliance, vendors, and reporting.  They also provide analysis for corporates to make informed business and financial decisions about employee and company spend. Commercial Solutions also facilitate payments between buyers and suppliers, using online solutions or APIs. The Consultant provides operational and technical support to North American banks and partners regarding Visa’s suite of commercial products. This role will be a subject matter expert on multiple products and platforms and will represent the team and its clients in advocating for platform improvements and enhancements.

Act as the single point of technical contact for assigned merchant and partner accounts

Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, or Operations teams

Act in the role of subject matter expert on all aspects of the push payment platform ranging from product behavior to deep technical expertise.

Provide technical implementation assistance to developers

Perform business analytics and performance monitoring of live merchants and partners

Provide eCommerce and payment acceptance consultative guidance and best-practices to merchants and partners

Educate merchants on how ongoing enhancements of Visa services may benefit their business

Create, edit, and distribute client notifications and communications

Participate in requirements, design, and roll out of new products and services

Represent Client Support to other departments in the company including sales, operations, product management, and product development

Partner with Sales to build relationships with technical and business contacts across the account portfolio

Stay current with industry and client trends and develop/maintain a strong knowledge of Visa products and services.

Proactively identify operational opportunities with an eye on scalability, document recommendations to increase client experience, service quality, and efficiency.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

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