Operador Call Center

Found in: Resume Library US A2 - 2 weeks ago


Lenexa Kansas, United States Principal México Full time
Responsabilidades:
En Principal estamos orgullosos de poner nuestro propósito al centro de todo lo que hacemos, motivados por la misión de fomentar un mundo en donde todas las personas tengan acceso a la seguridad financiera. Esta misión, junto con la integridad, foco en el cliente y la experiencia de más de 140 años en la industria nos ha posicionado como un referente en el mercado financiero.  

 

Asesorar de forma asertiva al cliente dando un servicio excepcional atendiendo las necesidades e inquietudes que presenta, realizándolo con un experto manejo y dominio de la regulación y procesos actuales

Sentir, entender y trasmitir de forma eficaz la información requerida por el cliente de los productos de de Afore, con la finalidad de resolver la situación en una sola llamada (FCR)

Gestionar el seguimiento y estatus de los requerimientos de los clientes a través de los sistemas de servicio a clientes e interpretar los estatus y diferentes marcas que pudieran presentar los trámites de los clientes en dichos sistemas. Conocer y actuar en base a las validaciones realizadas en las herramientas de apoyo como: PROCESAR, RENAPO, E-SAR, INFONAVIT

Brindar asesoría especializada en cálculos de pensión, beneficios fiscales, conservación de derechos, créditos y servicios proporcionados por Infonavit, IMSS y FOVISSSTE

Requisitos:
Académico: Bachillerato o preparatoria concluída

Experiencia: Afore (deseable) Atención a Clientes vía telefónica, Atención a Clientes personalizada.

Años de experiencia: Mínimo 2 Años

Manejo de de PC, Microsoft Office  y equipo telefónico (AVAYA).   

Información Adicional:
Si buscas desarrollarte y crecer profesionalmente en una empresa global, desafiante, dinámica y con un gran ambiente laboral, donde tu trabajo pueda hacer una diferencia importante en el futuro financiero de las personas.

Principal es tu lugar  Súmate a un gran equipo de trabajo

 

Tenemos un compromiso con la igualdad de oportunidades, por lo que todos los solicitantes cualificados recibirán consideración para el empleo sin distinción de raza, color, religión, sexo, orientación sexual, identidad de género, origen nacional, o capacidades físicas.

 



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