MRKT Supervisor

Overview:
Join our team as a MRKT Supervisor and lead our coffee service team to deliver exceptional experiences to our guests. In this role, you'll oversee the daily operations of the MRKT, ensuring high-quality coffee and food preparations, excellent customer service, and a welcoming atmosphere. If you're passionate about coffee, thrive in a fast-paced environment, and enjoy leading a team, then this is the role for you. #TownandcountrySD Pay Rate $17.34 + Service charge

Responsibilities:
Team Leadership: Lead and supervise a team, providing guidance, training, and support to ensure exceptional customer service and smooth operations.

Coffee Preparation: Prepare and serve a variety of coffee beverages and food serving/preparing, including espresso drinks, sandwiches, and specialty creations, adhering to quality standards and recipes.

Customer Engagement: Interact with customers in a friendly and welcoming manner, providing recommendations, answering questions, and ensuring a positive guest experience.

Quality Control: Maintain high standards of beverage quality, consistency, and presentation, conducting regular tastings and inspections to ensure adherence to brand standards.

Inventory Management: Monitor inventory levels of coffee beans, syrups, and other supplies, placing orders as needed to ensure adequate stock levels and minimize waste.

Cash Handling: Handle cash transactions accurately and efficiently, processing payments, balancing cash registers, and reconciling sales at the end of each shift.

Cleaning and Maintenance: Ensure cleanliness and sanitation of the coffee shop and equipment, following health and safety guidelines and conducting regular cleaning and maintenance tasks.

Qualifications:
Leadership Skills: Proven leadership abilities, with the ability to motivate and inspire a team to achieve performance goals and deliver exceptional customer service.

Customer Focus: Passion for providing outstanding customer service, with a friendly and approachable demeanor and a genuine desire to exceed customer expectations.

Attention to Detail: Meticulous attention to detail in coffee/food preparation, presentation, and customer interactions, ensuring every beverage meets quality standards.

Communication Abilities: Excellent communication skills, with the ability to effectively communicate with team members, customers, and management.

Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays, to accommodate the needs of the business.

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