LPN-Call Center

3 weeks ago

Richmond Indiana, United States Reid Health Full time
Find your WHY at Reid Health:
The Phone Triage Registered Nurse position is the first of contact with our customers calling asking for clinical assessment and / or advice. This position is designed to assist the provider(s) by utilizing their critical thinking for brief assessments to achieve quality outcomes for the customer. Under the general supervision of Central Scheduling management, this position will be responsible for patient triaging, nursing assessments, collaboration with providers as well as other departments, and provision of quality patient care in compliance with local, state, and federal regulations and accreditation standards.

 

Let's Shine. Together.:

 

Our values of Excellence, Empathy, Integrity and Accountability are essential to exceed our customers’ expectations. At Reid, we look for individuals who believe in our core values and demonstrate a genuine desire to make a positive impact to those we serve.  We take pride in employing people who show up every day with a commitment to these values along with our mission and vision. We are one team working toward a common goal of providing outstanding customer care and service to our communities. If you have a calling to serve and are looking for meaningful and purposeful work, Reid Health is the place for you.

 

To lead our communities to well-being, one person at a time. It is not just what we do – it is who we are.

 

Overview of Responsibilities:
Provides professional nursing triage services and health advice to patients over the phone.

Performs a detailed evaluation of patient symptoms, relaying information to provider and their team when appropriate, providing appropriate medical advice on treating symptoms and / or recommendations for escalating treatment.

Follows established procedures and protocols, and documents calls as required.

Determines urgency of seeing the patient based on brief assessment and on familiarity with a patient's condition and history, utilizing the patient's chart to determine these conditions.

Uses computerized clinical decision making including algorithms that closely imitate physician logic and thought patterns as a guide.

Ensures accuracy of all documentation

Facilitates referrals to other physicians by phoning their offices, making an appointment for the patient, and forwarding requested test results, etc. Records and tracks all referrals.

Contacts Hospital and outside sources regarding lab results, x-ray results and ER reports.

Phones pharmacies to authorize prescriptions

Contacts nursing homes regarding patient orders.

Contacts patients to relay test result information; and returns patients phone calls with the physician's recommendations for their care.

Pre-certifies hospital admissions and referrals by contacting the appropriate insurance professionals and providing them with the requested information. Records precertification number in chart. Records and tracks all referrals.

Performs front office duties and other duties as required.

Performs all duties respectful of confidentiality and safety of all patients, employees, and physicians.

Arranges appointments for patients who do not need to go to ER but need to see a physician.  Consults with physician as needed.

Prioritizes work tasks and services and completes tasks in a timely manner.

Performs other duties as assigned.

Education/Experience:
Education Required:  BSN, will consider someone who is an LPN with an appropriate amount of experience and the approval of providers.

Education Preferred:  BSN

Experience Required:  Minimum of five years obstetrics experience. 

Experience Preferred:  Experience in obstetrics and gynecology, experience with the phone triage process

Licensure:  Licensure in the State of Indiana as a minimum LPN

Certifications:  BLS

Other:  See below

 

Has a proficient understanding of workflows, policies, and procedures of the enterprise.

Demonstrates professionalism, critical thinking, and trouble-shooting capabilities.

Has excellent written and verbal communication skills.

Has a passion for educating and helping others.

Has great listening skills and can restate what is heard.

Encourages collaboration and is seen as a team player.

Is quick to learn new information and is able to adapt training from received knowledge.

Is familiar with hospital patient experience requirements and is 100% focused on the customer in all decisions and interactions.

Must be able to work effectively in a team environment and meet project timelines with specific deliverables.

Has experience in coaching, training, and applying industry best practices.

Treats all team members with respect and dignity.

Must possess the maturity and integrity to make rational and independent judgments in matters related to both internal and external operations.

Demonstrates the ability to take responsibility and ownership for the outcome of actions and decisions with particular emphasis on patient satisfaction and fiscal performance.

Expected to maintain and increase knowledge through both formal and informal educational opportunities resulting in a positive influence on the quality of knowledge that will promote a learning environment of all staff.

Handles a large volume of changes and adjustments for the health care environment.

Is conscientious, accurate, and capable of reacting logically to unusual or stressful situations and exercises good judgment skills.

Proficient with MS Office, Outlook, Word, Excel, and PowerPoint.

Schedule Details:
Day Shift. 40 hours weekly. Monday - Friday 8:00am-4:30pm, remote eligible after training

What We Offer:
       

 

Unexpected Perks - Daycare, Doordash, SmartDollar, Daily Pay, therapy dogs, massages, Forbes rated Best Places to Work 2022

Stay Connected:
Not quite what you are looking for? Submit your information  for general consideration. One of our employment specialists will be in touch with next steps.

Other Information:
EEO Statement:

 

No Search Firms:

Reid Health does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at Reid Health via email, the internet or in any form and/or method without a vaild written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by Reid Health. 

 

Application

  • LPN-Call Center

    7 days ago

    Richmond, United States Reid Hospital & Health Care Services Full time

    Find your WHY at Reid Health The Phone Triage Registered Nurse position is the first of contact with our customers calling asking for clinical assessment and / or advice. This position is designed to assist the provider(s) by utilizing their critical thinking for brief assessments to achieve quality outcomes for the customer. Under the general supervision of...

  • Call Center Scheduler 1

    4 weeks ago

    Richmond, Indiana, United States Reid Health Full time

    Find your WHY at Reid Health: The Scheduler I role includes the responsibility of creating an internal and external face for Reid Health.  They will be responsible for assisting callers with all aspects of healthcare services interface and scheduling including: Hospital departments, Primary and Specialty Care practices.      Our values of Excellence,...

  • RN / LPN - Care Center - Full Time

    1 month ago

    New Richmond, WV, United States Wyoming Healthcare Center Full time

    Nurses are at the heart of our world-class, patient-centered standard of care. Day in and day out, they go the extra mile to make a lasting difference in the lives of our residents and their families. Travel that extra mile with a team that will encourage you to make a difference! Wyoming Healthcare Center is seeking LPNs with heart, empathy, and a little...

  • LPN Dispensing Nurse

    2 weeks ago

    Muncie, Indiana, United States Muncie Comprehensive Treatment Center Full time

    Overview: Seeking: LPN Dispensing Nurse   Full Time Hours: Rotating Weekends Monday - Friday 5:30 AM - 1:00 PM. Saturday - Sunday 5:30 AM - 11 AM.   Our Benefits:  Quarterly Bonus Program Medical, Dental, and Vision insurance Competitive 401(k) plan Paid vacation and sick time STAR LRP Student Loan Forgiveness Early morning hours offering a...

  • LPN Dispensing Nurse

    1 week ago

    Indianapolis, Indiana, United States Indianapolis Comprehensive Treatment Center Full time

    Overview: Seeking: LPN Dispensing Nurse - Outpatient MAT   Full Time Hours: Our early morning hours offer a great work/life balance! Tuesday - Friday 4:00 AM - 12:30 PM.  Saturday 5:30 AM - 11:30 PM. Our Benefits:  Quarterly Bonus Program Medical, Dental, and Vision insurance Competitive 401(k) plan Paid vacation and sick time STAR LRP Student...

  • Temporary Call Center Agent

    4 weeks ago

    Richmond, United States Strange's Florists, Greenhouses and Garden Centers Full time

    Job DescriptionJob DescriptionWe are seeking a Temporary Call Center Agent to join our team for the Mother's Day holiday! +All candidates must be available to work 8 AM - 5 PM May 3rd - May 13th Responsibilities:Answer inbound phone callsPlace orders for customers seeking delivery or pick up of floral productsHandle customer inquiries regarding floral...

  • LPN Licensed Practical Nurse

    7 hours ago

    New Richmond, United States Wyoming Healthcare Center Full time

    A DEEPER COMPASSION, FOR A HIGHER PURPOSENurses are at the heart of our world-class, patient-centered standard of care. Day in and day out, they go the extra mile to make a lasting difference in the lives of our residents and their families. Travel that extra mile with a team that will encourage you to make a difference!Wyoming Healthcare Center is seeking...

  • Licensed Practical Nurse

    1 day ago

    Richmond, United States Nitelines USA, Inc Full time

    Licensed Practical Nurse (LPN) Pay rate: $26.00-$32.40 hr ( based on experience) Job Location: Richmond, VA, United States Description: Note:- Please review the remark section. Provides evidence-based nursing care utilizing the nursing process, principles, practices and techniques of general nursing care as determined by Standards of Practice under the...

  • LPN Licensed Practical Nurse PRN

    9 hours ago

    New Richmond, United States Wyoming Healthcare Center Full time

    A DEEPER COMPASSION, FOR A HIGHER PURPOSENurses are at the heart of our world-class, patient-centered standard of care. Day in and day out, they go the extra mile to make a lasting difference in the lives of our residents and their families. Travel that extra mile with a team that will encourage you to make a difference!Wyoming Healthcare Center is seeking...

  • LPN Licensed Practical Nurse PRN

    1 day ago

    New Richmond, WV, United States Wyoming Healthcare Center Full time

    A DEEPER COMPASSION, FOR A HIGHER PURPOSE Nurses are at the heart of our world-class, patient-centered standard of care. Day in and day out, they go the extra mile to make a lasting difference in the lives of our residents and their families. Travel that extra mile with a team that will encourage you to make a difference! Wyoming Healthcare Center is...

  • Call Center Operations Managers

    1 month ago

    Richmond, United States Falck Full time

    Falck Global Assistance is a business unit of the Falck Group – a company headquartered in Copenhagen, Denmark. Our services are used by numerous companies in various business sectors to deliver end-to-end medical and security support to business and leisure travelers and expatriates. Falck Global Assistance ensures that our customers are always in safe...

  • Board Certified Surgeon, No on call/No weekends

    3 weeks ago

    Indianapolis, Indiana, United States Stauffer Veterinary Surgical Center Full time

    About This Location: Stauffer Veterinary Surgical Center is a surgery practice that was developed for surgeons! We have a streamlined and well staffed system that allows you to work a productive and efficient day with an opportunity to get home at a reasonable time with no on-call and no weekends!   Our founding surgeon is nearing retirement, and we are...

  • LPN Licensed Practical Nurse

    15 hours ago

    New Richmond, WV, United States Wyoming Healthcare Center Full time

    A DEEPER COMPASSION, FOR A HIGHER PURPOSENurses are at the heart of our world-class, patient-centered standard of care. Day in and day out, they go the extra mile to make a lasting difference in the lives of our residents and their families. Travel that extra mile with a team that will encourage you to make a difference!Wyoming Healthcare Center is seeking...

  • LPN Licensed Practical Nurse PRN

    14 hours ago

    New Richmond, WV, United States Wyoming Healthcare Center Full time

    A DEEPER COMPASSION, FOR A HIGHER PURPOSENurses are at the heart of our world-class, patient-centered standard of care. Day in and day out, they go the extra mile to make a lasting difference in the lives of our residents and their families. Travel that extra mile with a team that will encourage you to make a difference!Wyoming Healthcare Center is seeking...

  • LPN Licensed Practical Nurse PRN

    1 day ago

    New Richmond, WV, United States Wyoming Healthcare Center Full time

    Wyoming Healthcare Center - A DEEPER COMPASSION, FOR A HIGHER PURPOSENurses are at the heart of our world-class, patient-centered standard of care. Day in and day out, they go the extra mile to make a lasting difference in the lives of our residents and their families. Travel that extra mile with a team that will encourage you to make a difference!Wyoming...

  • Licensed Practical Nurse

    2 days ago

    Richmond Hill, United States DNA HEALTHCARE MANAGEMENT LLC Full time

    Job DescriptionJob DescriptionBenefits:401(k)Dental insuranceHealth insurancePaid time offParental leaveVision insurance We are seeking a compassionate and skilled Licensed Practical Nurse (LPN) to join our dedicated team in our outpatient medical oncology/hematology private practice. As a LPN, you will play a vital role in providing direct patient care,...

  • LPN FT 3pm

    1 day ago

    Richmond, United States Masonic Home Full time

    Job DetailsJob Location Masonic Home of Virginia - Richmond, VA Salary Range $29.00 - $32.00 Hourly About MAHOVA: Situated on ninety pristine acres just outside the city limits of Richmond, Virginia, is a gated community of active residents who are served by a caring staff of dedicated professionals. The primary mission of the Home is to enhance the...

  • Customer Care Representative I, Outbound Call Center

    3 days ago

    Richmond, United States Elevance Health Full time

    Customer Care Representative I, Outbound Call Center Location: This position will work remote and the ideal candidate will live within 50 miles of our Elevance Health location in St. Louis, MO; Atlanta, GA or Richmond, VA Hours: Monday - Friday (off Saturday and Sunday) Must be available to work the 8.5 hour shift for the listed hours in your specified...

  • Nurse (Lpn/rn) - Vital Signs Specialist

    4 weeks ago

    Richmond, United States YTS Behavioral Health Services Full time

    At You Turn Services, LLC, the road to a well-balanced life begins with Y.O.U. ...We Exist Because We Believe... Are you an LPN or RN seeking a position that can truly make a difference in changing lives? Do you aspire to help adults become more aware of their physical health? Are you looking for career growth opportunities? Are you passionate about...

  • Physician - Rheumatology - Bon Secours Rheumatology Center

    1 month ago

    Richmond, United States Bon Secours Mercy Health Full time

    Opportunity CriteriaSpecialty: RheumatologyCandidate Type: MD, DOVisa Accepted: No J-1 or H-1BSalary Range: NegotiableLoan Repayment: YesEmployment Type: Full TimeBonuses Offered: Sign-on, Retention, Quality, Relocation, Productivity, Negotiable, OtherNot-for-profit: 501(c)(3)Bon Secours Mercy HealthRichmond, VirginiaRheumatologistBon Secours Mercy Health is...