Universal Service Representative
3 weeks ago
Mon – Sat Flex
Overview:
Universal Service Employees act as Service Representatives and enthusiastically cross-sell Credit Union services. Establishes and builds member relationships by identifying members’ needs and educating them with specific products and/or services. Responsible for performing a broad variety of customer services including opening new savings, share draft, and basic credit applications. Interviews, counsels, and advises members regarding basic loan products, deposits, and any other products/services, including investment referrals, insurance products, and mechanical repair coverage.
Presents loan requests to underwriters for approval as per loan procedures. Responsible for helping members via all channels such as phone, text, e-mail, and assisting members with video solutions, and self serve channels to determine additional financial opportunities with the credit union in a prompt and courteous manner. Actively promotes and cross sells Electronic Services to members and serves as an electronic services expert in the branch. Responsible for providing secretarial and clerical support for all loan processing activities. Prepares closing documents and miscellaneous paperwork necessary for booking and funding of new loan business each month. Provides general typing and clerical support for underwriting, including credit investigations and document preparation. Tracks and obtains proof of insurance as required on member loans. Maintains departmental records and files and types routine reports and records. Ability to attain expected baselines in sales and service to support branch goals.
Support marketing and lending initiatives such MRM outbound calling by proactively soliciting additional business for the Credit Union and identifying and selling AFCU products and services. Onboards new members by conducting outbound two week and two month calls. Assists or refers members as necessary.
#IND21
Responsibilities:
1. Assumes responsibility for the effective development of Member relations through sales and service.
a. Maintains relationships with members in the branch as well as outbound calling to onboard new members at 2 weeks and 2 months.
b. Maximizes the penetration of Credit Union products and services in order to meet/exceed established sales goals and baselines. Has a knowledge of the Preferred Way of Selling.
c. Responsible for handling member interactions via all channels while using effective sales techniques. Assesses members' current financial needs by using effective relationship building and consultative sales techniques.
d. Makes appropriate recommendations for loan, deposits, and other products and services.
e. Highly motivated and self-driven. Sales and goal oriented.
f. Demonstrate professional sales and negotiation skills to achieve individual and branch goals
g. Resolves members problems and concerns related to consumer loan products and services, and account issues.
2. Acts as a senior service representative and processes teller transactions.
a. Identify additional cross-sell opportunities, such as Checking accounts, certificate accounts, core deposit accounts, and other AFCU products and services.
b. Assumes responsibility for the efficient, effective, and accurate performance of teller functions.
c. Represents the Credit Union in a courteous and professional manner.
d. Receives share deposits and loan payments. Computes interest.
e. Processes cash advances, traveler's checks, cashier's checks, and money orders.
f. Disburses cash or check share withdrawals.
g. Processes transfers, post CD and all types of IRA's.
h. Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly.
i. Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions.
j. Processes "bank by mail" transactions.
k. Provides override function for other tellers.
3. Evaluates basic loan applications and credit criteria and determines the appropriate sale so the member and credit union both benefit.
a. Actively and professionally cross-sells Credit Union services. Sells credit life, disability, GAP insurance, mechanical repair coverage, and members financial solutions. Expectation is to meet monthly Credit Union sales Standards including promotions and campaigns.
b. Interviews, takes applications, and processes preliminary documentation on loan requests. Conducts personal/web and telephone interviews and discusses loan alternatives, credit criteria, interest rates, and loan documentation with the member.
c. Determines value of collateral. Verifies car insurance coverage. Notifies application of loan decisions. Requests additional information if required. Presents loan requests to underwriters for approval as per loan procedures.
d. Processes loans including ordering of credit reports, title searches and closing.
e. Assists in servicing and maintaining all aspects of loans but not limited to payoff, refinances, payment agreements and amendments to original loan contracts.
f. Assumes responsibility for processing and securing liens on collateralized loans and prompt follow-up on titles still pending.
g. Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant. Ensures that loan requests are properly prepared and documented and that approved loans are promptly disbursed.
h. Resolves any rejects concerning loans and membership accounts in a timely manner.
4. Acts as a branch expert for electronic services.
a. Actively cross sells AFCU electronic services such as mobile banking, online banking, card guard, bill pay, mobile deposit and others.
b. Has a knowledge of AFCU electronic services and serves as an expert for members as well as assists members with problem resolutions for electronic services.
c. Assists members with account lock outs or other online account problems.
5. Acts as a branch account specialist for New Accounts.
a. Assists Members with new account openings and closing of member accounts.
b. Assists with some Business accounts, IRA accounts, Court ordered accounts, and HSA account applications.
c. Directs members to appropriate contacts to assist with more advanced and specialized accounts when appropriate.
Qualifications:
Training/Education/Certification:
* High school graduate or equivalent.
Required Knowledge:
* Thorough knowledge of member services, accounts, loans, and products provided.
* Understanding of new account bookkeeping procedures.
* Understanding of loan processing functions.
* Knowledge of related requirements, procedures, and underwriting criteria.
* Some accounting familiarity.
Experience Required:
* Two years of varied office experience.
Skills/Abilities:
* Excellent communications and public relations skills.
* Strong typing abilities (60 wpm with acceptable accuracy & neatness).
* Solid math and bookkeeping abilities.
* Able to operate calculator, word processor, and related computer applications.
* Well organized.
* Professional appearance, dress, and attitude.
-
Customer Service Representative
2 weeks ago
Las Vegas, United States Clark County Collection Service Full timeJob DescriptionJob DescriptionJob Title: Customer Service Representative (CSR)Department: OperationsFLSA Status: Non-ExemptPosition Summary: This entry-level position assists customers in meeting their short term financial needs by using strong customer service skills. The CSR explains the loan process to customers, answers questions about outstanding loans,...
-
Customer Service Representative
2 weeks ago
Las Vegas, United States Clark County Collection Service Full timeJob Title: Customer Service Representative (CSR) Department: Operations FLSA Status: Non-Exempt Position Summary: This entry-level position assists customers in meeting their short term financial needs by using strong customer service skills. The CSR explains the loan process to customers, answers questions about outstanding loans, and collects payments....
-
Beneficiary Services Representative
3 weeks ago
Las Vegas, United States USGP Full timeBeneficiary Services Representative Job Details Job Location Nellis AFB - Las Vegas, NV Responsible for obtaining, assembling and forwarding all required documents and records for active duty, AFRC and ANG to the Veteran Affairs Medical Service Coordinator, the local MEB, the IPEB, the FPEB and other IDES stakeholders in accordance with regulatory...
-
Customer Service Representative
1 week ago
Las Vegas, United States U-Haul Full timeLocation: 2030 E Fremont St, Las Vegas, Nevada 89101 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Provider Relations Representative
1 week ago
Las Vegas, United States Universal Health Services Full timeProminence Health is a value-based care organization bridging the gap between affiliated health systems and independent providers, building trust and collaboration between the two. Prominence Health creates value for populations and providers to stre Relations, Representative, Health, Healthcare, Business Services
-
Customer Service Representative
2 weeks ago
Las Vegas, United States Bedrosians Tile & Stone Full timeCustomer Service Representatives are responsible for assisting all customer segments including retail, contractor, fabricator and wholesale. You are responsible for providing information about our products including availability, price, applications, Customer Service, Customer Service Representative, Representative, Processing, Sales Representative, Retail
-
Customer Service Representative
2 weeks ago
Las Vegas, United States Sysco Full timeThis is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a CSR (customer sales representative), the goal is to assist and help resolve all customer needs as Customer Service Representative, Customer Service, Sales Representative, Account Executive, Representative,...
-
Phlebotomist Patient Services Representative
1 week ago
North Las Vegas, United States Global Technical Talent Full timePhlebotomist Patient Services Representative (Onsite) Contract Duration 3 Months Pay rate up to $23/hr Description: The Phlebotomist Patient Services Representative I (PSR I) represents the face of the company to patients who come in, both as part of their health routine or for insights into life-defining health decisions. The Phlebotomist Patient Services...
-
Enrollment Services Representative
1 week ago
Las Vegas, United States Carrington College Full timeJob DescriptionJob DescriptionWho Are We: Carrington College helps students achieve success by providing them with "hands-on" training that uses the technologies and processes that are used in the field, allowing them to build their confidence while they "learn by doing". Our focus is to help change the lives of our students for the better through education....
-
Enrollment Services Representative
2 days ago
Las Vegas, United States Carrington College Full timeJob DescriptionJob DescriptionWho Are We: Carrington College helps students achieve success by providing them with "hands-on" training that uses the technologies and processes that are used in the field, allowing them to build their confidence while they "learn by doing". Our focus is to help change the lives of our students for the better through education....
-
Customer Service Representative
2 weeks ago
Las Vegas, United States Diamond Standard Full time**Customer Service Representative*** Customer Service Las Vegas, Nevada Department **Customer Service** Minimum Experience **Mid-level** The Rapaport Group is an international network of companies providing added value services that support the development of ethical, transparent, competitive and efficient diamond and jewelry markets. The Customer Service...
-
Director of Clinical Services
7 days ago
Nevada, United States Universal Health Services, Inc. Full timeResponsibilities Director of Clinical Services Opportunity - Offering $20,000 Sign-on Bonus Heartland Behavioral Health Services has been providing care for children and adolescents for over 100 years in Nevada, Missouri. We treat male and female patients ages 4 through 17 in both acute as well as residential programs for conditions ranging from depression,...
-
Customer Service Representative
3 days ago
Las Vegas, Nevada, 89130, Clark County, NV, United States Gentle Dental Full timeAt Gentle Dental, we value our teammate’s smile as much as our patient’s smile. Our vision is to provide exceptional, lifelong, integrated oral healthcare services. We enhance the quality of our patients’ lives by providing accessible oral healthcare, which is paramount to overall health and wellbeing. We focus on a commitment to patient care,...
-
Admissions Representative
15 hours ago
Las Vegas, United States Universal Health Services Full timeThe Valley Health System has expanded into an integrated health network that serves more than two million people in Southern Nevada. Starting with Valley Hospital Medical Center in 1979, the Valley Health System has grown to include Centennial Hills Hospital, Admissions, Representative, Healthcare, Medical
-
Customer Service Representative
2 weeks ago
Las Vegas, United States Paradise Architectural Panels and Steel Full timeAbout the job Customer Service Representative Position: Customer Service RepresentativeCompany Overview:Paradise Architectural PANELS & STEEL is a leading manufacturer and distributor of high-quality architectural panels and steel products. We are a fast-growing company with a strong reputation for providing top-notch products and exceptional customer...
-
Customer Service Representative
2 days ago
North Hollywood, United States Individual Food Service Full timeManage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues. Taking orders over the phone, heavy data entry and provide support to Sales Representatives. Consult on customer success - A Customer Service Representative, Customer Service, Food Service, Sales Representative, Manufacturing, Retail,...
-
Janitor- Las Vegas
2 weeks ago
Las Vegas, United States Allied Universal Full timeOverview Allied Universal Janitorial Services is uniquely capable and personally committed to delivering exceptional janitorial services. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time janitorial jobs! We pride ourselves on fostering a...
-
Sales Representative
4 days ago
Las Vegas, United States VA Placement Service Full timePOSITION SUMMARYWe are seeking an experienced and dynamic Sales Closer to join our team. The ideal candidate will have a proven track record of successfully closing deals, exceptional negotiation skills, and the ability to build strong client relationships. As a Sales Closer, you will be responsible for driving revenue growth by converting prospects into...
-
Sales Representative
7 days ago
Las Vegas, United States VA Placement Service Full timePOSITION SUMMARYWe are seeking an experienced and dynamic Sales Closer to join our team. The ideal candidate will have a proven track record of successfully closing deals, exceptional negotiation skills, and the ability to build strong client relationships. As a Sales Closer, you will be responsible for driving revenue growth by converting prospects into...
-
Sales Representative
1 week ago
Las Vegas, United States VA Placement Service Full timePOSITION SUMMARYWe are seeking an experienced and dynamic Sales Closer to join our team. The ideal candidate will have a proven track record of successfully closing deals, exceptional negotiation skills, and the ability to build strong client relationships. As a Sales Closer, you will be responsible for driving revenue growth by converting prospects into...