Bell and Door Attendant

3 weeks ago


Pittsburgh Pennsylvania, United States FAIRMONT Full time
Job Description

The Bell/Door Attendant is responsible for all aspects of Lobby service – from arrival, luggage services, lobby assistance through departure.  The candidate is required to have exceptional guest service skills and thrive on creating a welcoming environment.

What You Will Be Doing:

Provides all arriving guests with a warm welcome

Act as first/last point of contact for guest, opening/closing car and Hotel Lobby doors, includes bidding farewell

Executes curbside check in

Keeping Door area and Lobby impeccable at all times

Utilizing Guest Name in all interactions

Knowledgeable on Pittsburgh – Attractions, Directions, Cultural Scene, etc

Assists guests with luggage and secured luggage storage

Maintains relationships with limousine and cab services

Escorts guests to their destinations within the hotel

Assists front office team with check-ins/outs as needed

Reviews daily reports, group resumes and ensures execution of all special requirements

Acts as Lobby ambassador throughout shift – providing thoughtful touches for our guests

Participates in all colleague briefings and formal communication meetings

Follows all established standards and procedures set out by the hotel and the department

Consistently offers professional, engaging and friendly service

Other duties as assigned


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