Errand Running Concierge Associate

4 weeks ago


Green Bay Wisconsin, United States Circles Full time
About Circles Culture: The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect, and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Position Overview: The role of the Concierge Errand Runner is to offer white glove customer service while also displaying a professional and enthusiastic personality. Your main responsibility will be to assist our clientele with local errand running within specified parameters and criteria. You will also represent Circles by building rapport with customers and educating them regarding Circles Concierge services. Qualified candidates will have excellent customer service skills, attention to detail and be highly organized. The ideal candidate will possess knowledge of local businesses, entertainment venues and travel options. Experience in the hotel, hospitality or the travel industry is preferred.

This is a part-time role with a starting salary of $21/hour, plus benefits and offering a schedule of Tuesday, Wednesday and Thursday from 8:30am to 1:30pm, for a total of 15 hours per week.

Job Responsibilities:

Local Errand Running

Promote Circles services

Coordinating and scheduling services with local and national partners and vendors. Consistently provide best in class customer service in a fast paced, structured environment

Responsible for efficiently managing the relationship with customers while accurately documenting case details, and outcomes

Prioritizing requests and monitoring daily deliverables

Provide uncompromising service to members

Project an approachable and professional image at all times

Promote meaningful relationships via face to face interaction with vendors

Respond to employee and guest requests in a professional, courteous and timely manner, without exception

Collaborate on new ideas and initiatives with management

Suggest and purchase gifts and flowers

Product comparison and information research

Have a proficient understanding of Circles services, vision and mission

Other duties as assigned

Competencies:

Excellent written and verbal communication skills

Ability to adhere to a schedule

Active listening

Desire for continuous learning and development

Flexibility to adapt to changing tasks and priorities

Requirements

Must be able to manage and prioritize multiple tasks daily and have excellent written and oral communication skills

Strong knowledge and familiarity with navigating the Green Bay area.

Comfortable with a high volume of driving to complete errands

Must have reliable transportation to use for local errand running

Must have clean driving record

High school diploma or GED required

Benefits

401K with company match

Generous PTO

2-week paid sabbatical

Access to company EBRGs (Diversity resource groups)



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