Clinic Receptionist

2 weeks ago

Bismarck North Dakota, United States CommonSpirit Health Full time
Overview:
Since 1885, CHI St. Alexius Health has been dedicated to leading health care in this region by enriching the lives of patients through the highest quality of care. We seek to continue our tradition of success and innovation with individuals dedicated to delivering the highest level of expertise and quality. Together we can continue to grow and support the legacy of CHI St. Alexius Health for many years to come.

 

CHI St. Alexius Health is a regional health network with a tertiary hospital in Bismarck, the system also consists of critical access hospitals (CAHs) in Carrington, Dickinson, Devils Lake, Garrison, Turtle Lake, Washburn and Williston and numerous clinics and outpatient services.  CHI St. Alexius Health manages four CAHs in North Dakota - Elgin, Linton, and Wishek, as well as Mobridge Regional Medical Center in Mobridge, S.D. CHI St. Alexius Health offers a comprehensive line of inpatient and outpatient medical services, including: a Level II Trauma Center, primary and specialty physician clinics, home health and hospice services, durable medical equipment services, a fitness and human performance center and ancillary services throughout western and central North Dakota.

 

CHI St. Alexius Health is part of CommonSpirit Health, a nonprofit, Catholic health system dedicated to advancing health for all people. It was created in February 2019 through the alignment of Catholic Health Initiatives and Dignity Health. CommonSpirit Health is committed to creating healthier communities, delivering exceptional patient care, and ensuring every person has access to quality health care.

Responsibilities:
CHI St. Alexius is looking for a Full Time Clinic Receptionist to join the team

Associate is under the direction of the clinic supervisor/director.  Collaborates with medical records and other registration/scheduling departments.  The associate performs a variety of business office and reception duties accurately and with minimal supervision.  These responsibilities include, but are not limited to: answering and routing phone calls in accordance with practice policies; scheduling patient appointments; greeting and registering patients; collecting, verifying and updating patient demographic and insurance information; gathering and coding charge information.  Observes strict patient confidentiality in dealing with callers and with face to face patient interactions.

What You'll Do:

 Responsible for scheduling all services in accordance with the policies, procedures, protocols and guidelines

Interview, review, registers, update,  enters demographic and insurance information accurately and completely into an electronic medical record scheduling system 

Smiles and greets all incoming patients immediately.  Notifies appropriate clinical staff of each patient’s arrival and assures that patients are informed of any appointment delays if waiting more than 10 minutes from their appointment time.

Directs and screens all incoming call, gathers information, transfer to or takes message for appropriate staff in a professional, efficient manner endeavoring to maintain excellent public relations.   Communicates information and messages accurately to other departments, physicians’ offices and outside agencies as directed by Clinic policy 

Scheduling follow up and referral appointments

Reschedules and/or contacts all orphaned appointments within 24 hours of the time the original appointment was canceled

Accurately and timely records and updates physician schedules relating to call, vacation, meeting and clinic time.

Collaborates with clinical staff to manage referrals and ensure that  test results and consultation reports are received back by clinic providers when patients are sent to outside facilities

Copies, mails, scans and files all medical information pertaining to patient records

Follows release of information policies and procedures when verifying and releasing requested medical information

Collects patient co-pays and issue’s receipts to patients

Cross train to perform basic clinical (nurse aid) and laboratory (phlebotomy and waived testing) processes as needed per clinic efficiencies.  

Complete cross trained duties to include applicable training to maintain proficiency. 

 

Qualifications:
Highschool or GED

Computer use and business related phone experience

Computer skills, knowledge of medical terminology and scheduling practices is required.

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