Reunification Support Specialist
Found in: Resume Library US A2 - 2 weeks ago
Do you have two years of experience in general office and customer service?
Do you speak English and Spanish fluently?
We have a newly-vacant, full time opportunity at our Troy, MI location.
Welcome to Samaritas Nation
Samaritas is a Michigan-based human service organization that connects people with families and communities, empowers them to live their fullest life possible, and creates a ripple effect of transformation. The reference to the work of the Good Samaritan in our name is especially fitting as it is consistent with our mission, values and the services our faith-based company provides.
APPLY TODAY #BeTheRock, creating ripples of positive transformation in the lives of those we are entrusted to serve
This position has a pay rate of $18 an hour.
For a Samaritas video preview please click on our video link:
Click on the link for the latest edition of Samaritas "Our Hands" electronic magazine:
Click this to learn about our varied & impactful person-centered programs.
Here is a link to the latest edition of the Samaritas Electronic Magazine: . Get to know us
We ask you to become the rock that creates the ripple of transformation. Click this link to learn more on what being the rock means
What's In It For You:
Some of the benefits you may receive are:
Competitive Medical, Dental, & Vision benefits, effective the first of the month following 30 days of employment
Company paid Basic Life Insurance ($10,000 minimum for each full time and part time employee)
Company paid Short Term Disability accrual (Full time employees)
Retirement Plan (403b) - Company matches on first 1.5% of gross income at 133%
Great Personal Time Off (PTO) accruals
Awesome Employee Discounts
UKG Wallet - Pre-Pay Options
Plus, many more benefits
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Job Summary
Provides support in capturing fingerprints for potential sponsor and/or household member as part of the Office of Refugee Resettlement background check for release of minor into sponsor care. The position will also assist potential sponsor with filling out necessary documents, explain the family reunification process and provide local resources.
Duties and Responsibilities
Coordinate with shelter case manager in scheduling fingerprint to accommodate sponsor’s date/time request.
Create electronic file of fingerprint appointment and upload necessary documents in a case management system.
Identify and maintain resource guide for local medical/mental health/education/legal resources to assist with social support for sponsor and minor.
Complete an HHS/ACF/ORR background check for use of WEBS laptop and network.
Comply with HHS Rules of Behavior for use of HHS Information and Resources, ORR Policy and Procedures and LIRS Safe Release Support Program Site Operations Manual.
Maintain confidentiality and appropriately handle sensitive information in compliance with HIPAA standards.
Complete required case documentation with Sponsor.
Participate in program progress reporting as required by Samaritas and LIRS.
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Job Qualifications
Education, Training, and Licensure/Certification
Bachelor’s degree in social work, psychology, public health or community services preferred, or equivalent experience working with refugees or other vulnerable populations.
Experience
A minimum of two years of experience in general office and customer service preferred.
Knowledge, Skills and Abilities
Ability to speak, read and write fluently in both English and Spanish.
Ability to work effectively in a cross-cultural context. Ability and willingness to work with refugees and other New Americans.
Ability to demonstrate compassion and patience towards persons served. Basic understanding of refugee services.
Ability to work constructively with staff and clients. Ability and willingness to work as part of a team in achieving common goals.
Ability to work independently, establish priorities and exercise sound judgment to complex, sensitive and confidential situations.
Strong public speaking skills. Ability to relate creatively to representatives of various companies, community organizations and governmental agencies.
Ability to identify needs, interests, aptitudes, skills and problems, and refer clients to appropriate support services, agencies and programs.
Basic knowledge of and ability to learn local employer community within specific geographic area.
Knowledge of or ability to learn to utilize various computer programs including Excel spreadsheet and graphic programs.
Proficiency with both Microsoft Office and Excel.
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