Infrastructure Supp Spec

Overview:
The Infrastructure Support Specialist (ISS) will assist with Reliant’s Infrastructure (network, workstations, servers,
databases, firewall, printers, VPN, wireless access points, etc.), escalations from the support team, and helping IT
management with special projects. This position is responsible for a higher level of support of systems, networks,
and other infrastructure. The ISS and will assist other technical staff members in resolving issues or developing
technical solutions and to effectively research and design technical solutions for customer opportunities. This
position will be focused mainly on support and implementation of key applications, services, and networking
components such as Cisco Meraki, O365, and Microsoft Windows

Responsibilities:
Install hardware including setup and troubleshooting, along with server builds, configuration, remote
management and support applications associated with the Microsoft/SQL/VMware/web hosted applications
environment.
• Act as technical/project lead for key IT projects as assigned by IT Management.
• Windows client operating system installation, deployment maintenance, and support
• Office 365 Management, including but not limited to Azure Active Directory and Microsoft Endpoint Manager
(formerly Intune)
• Resolves escalated support and infrastructure issues as assigned, facilitating knowledge share with
exemplary documentation on implemented resolutions.
• Prepare and present reports on usage and system health
• Respond to support calls in an on-call rotation.
• Provide input to the Director of IT Infrastructure & Support when needed regarding best practices
pertaining to escalated workload and timeframes for resolution.
• Closely follow SOPs written by IT Technicians, providing feedback and constructive dialog when
necessary.
• Ensure all IT Infrastructure assets are hardened, patched, secured, configured, maintained, and services
are available per SLAs.
• Must conduct self in an ethical, legal, professional and responsible manner at all times
• Must adhere to the policies, principles and guidance within the Employee Handbook and Code of Business
Conduct
• Attends all mandatory meetings, trainings and assignments as delegated
• Performs other duties assigned

Qualifications:
Education/Experience:
• High School or equivalent GED. (4-year degree preferred)
• Industry Certifications, including Cisco CCNA or equivalent (Preferred)
• Strong understanding of HIPAA (Preferred).
• Ability to configure, maintain, and install all L2/L3 Enterprise network devices
• Knowledge of VMware, Backup solutions, and storage
• Solid understanding of Office 365 and Microsoft Azure.
• Configure, maintain, and install Digital/VoIP phone systems
• Network Design and consulting for internal and customer networks
• Knowledge of Enterprise Wireless solutions
• Hands-on experience with printers, computers, monitors, laptops, peripherals
• Strong knowledge of Microsoft products
• Strong troubleshooting skills
• Strong understanding of TCP/IP network concepts and network troubleshooting

 

*Full job description available upon request*

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