Call Center Curriculum Developer

4 weeks ago

Springfield Massachusetts, United States Blackhawk Network Full time
Overview:
As a Content Training Creator, you will be responsible for developing educational materials and training programs to enhance the skills and knowledge of content creators within our organization or target audience. Your role involves creating engaging and informative content, designing effective training modules, and implementing strategies to support continuous learning and development in the field of content creation.

Responsibilities:
Content Development:

Create comprehensive training materials, including written guides, video tutorials, presentations, and interactive modules, covering various aspects of content creation such as writing, editing, graphic design, video production, and social media management.

Ensure that content is accurate, up-to-date, and aligned with industry best practices and organizational goals.

Collaborate with subject matter experts to gather insights and ensure the content's relevance and effectiveness.

Curriculum Design:

Design structured training programs and curriculum outlines tailored to the needs and skill levels of content creators, from beginners to advanced practitioners.

Develop learning objectives, lesson plans, and assessment methods to measure the effectiveness of training initiatives.

Incorporate multimedia elements and interactive exercises to enhance engagement and retention.

Training Delivery:

Conduct in-person or virtual training sessions, workshops, and seminars for individuals or groups of content creators or trainers.

Provide personalized coaching and feedback to participants to help them improve their skills and overcome challenges.

Utilize various teaching methodologies and instructional techniques to accommodate different learning styles and preferences.

Evaluation and Improvement:

Collect feedback from participants and stakeholders to evaluate the impact and relevance of training programs.

Analyze performance metrics and assessment results to identify areas for improvement and refinement.

Continuously update and enhance training materials and methodologies to reflect evolving trends, technologies, and best practices in content creation.

Collaboration and Stakeholder Management:

Collaborate with cross-functional teams, including HR, marketing, and content strategy, to align training initiatives with organizational objectives and priorities.

Build relationships with key stakeholders and influencers in the content creation community to stay informed about industry trends and emerging technologies.

Act as a resource and mentor for content creators, providing guidance and support to help them succeed in their roles.

Qualifications:
Experience in content creation, instructional design, or adult education, preferably in a corporate or digital marketing environment. Preferred but not mandatory.

Strong writing, editing, and presentation skills, with the ability to communicate complex concepts clearly and effectively.

Experience in multimedia authoring tools and e-learning platforms (e.g., Articulate Storyline, Adobe Captivate, Moodle). Preferred but not mandatory.

Excellent organizational and project management skills, with the ability to manage multiple priorities and deadlines effectively.

Demonstrated ability to work independently and collaboratively in a fast-paced, dynamic environment.

Passion for learning and a commitment to staying updated on industry trends and best practices in content creation and training methodologies.

 

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