System Support Manager-Engineering

3 weeks ago


Charlotte North Carolina, United States Brightspeed Full time
Job Description

Brightspeed has an exciting opportunity for a System Support Manager to join our rapidly growing team As a System Support Manager, you will oversee solutioning, developing and maintaining systems that support the Engineering and Construction team. You will be part of the evaluation, design, documentation, implementation, testing and performance for various systems. You will work closely with internal IT business partners as well as 3rd Party Development teams to support the Business Operations team.  Ensuring alignment of application/process long term goals and visions. The principal purpose is to drive automation, process efficiency and customer service support.   

As System Support Manager, Engineering and Construction Applications, your responsibilities will include: 

Drive advanced technical direction and support for multiple applications within the Engineering and Construction system stack 

Define, document, design, test and implement strategies to enhance & support Network Systems including Engineering, Service Delivery & Assurance, NOC and Field Operations 

Strong leadership skills. Ability to work directly with internal and external IT partners as well as End Users.  

Support the IT Agile process with strong knowledge of JIRA; SQL, Dashboards, Kanban, queries etc. by clearly documenting technical requirements and use cases 

Understand & interpret (SQL String) Code, Request, Response, etc. details to troubleshoot and deliver technical bug resolution requirements to IT & 3rd Party Developers 

Ability to perform RCA (Root Cause Analysis) post system outage 

Balance priorities from complex cross functional teams while developing innovative system solutions to business challenges 

Build technical guidelines used by Learning & Development for curriculum creation & training as well as end user self-serve consumption 

Present program updates/status to leadership and stakeholders 



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