Manager, Video Operations, Direct to Consumer
4 weeks ago
As a Manager of Video Operations at NBC Universal (NBCU), you will be overseeing the distribution and support of NBCU’s digital properties including live streams and VOD assets to internal and external distribution partners and platforms. At the core, this role will oversee the operations in a Digital Network Operations Center (DNOC) that will facilitate the monitoring and control of the video deliveries and associated infrastructure. The operation will include real-time monitoring of live streams and VOD delivery workflows, through a set of data aggregation tools across the entire distribution chain. Level 1 and Level 2 support will be facilitated by this group, including real-time troubleshooting, escalation, resolution and reporting of issues. Daily reporting on delivery confirmations, issue mitigation and performance metrics are part of the standard operating procedure. Additionally, the Manager Video Operations, will partner with clients and internal teams to work on strategic initiatives aimed at increased reliability, productivity, and growth. Finally, you will also be accountable for measuring and controlling quality across the on-air environment, by driving best practice training, technology, and workflows.
This role is a unique opportunity to help grow a state-of-the-art, cutting-edge, one-of-a-kind facility and team that will pioneer digital delivery and distribution for the industry.
Essential Functions (Responsibilities):
Lead Operations and Support personnel to ensure the availability and reliability of NBCUniversal assets distributed to Peacock App and other NBCU platforms
Coach, mentor, lead, train, and manage a diverse team for overall organizational success
Primary Stakeholder for a specific product under Digital Operations (Live Events, Linear Streaming, VOD, or Ad Integration)
Own and manage strong working relationships with internal brands and external partners
Optimize and schedule all resources needed throughout the Operations team
Manage operators and supervisors, including escalation, resolution and reporting across the digital footprint
Lead strong partnership with our engineering and digital teams to implement new technologies, resolve partner issues, and maintain minimal on-air disruption
Accountable for the execution of operations team’s SLA
Review and manage all employee schedules and staff supervisors accordingly during peak windows
Track all Maintenance windows and ensure they will not impact on-air production
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