Materials Service Associate 1

4 weeks ago

New Haven Connecticut, United States Yale New Haven Health Full time
Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

Transports, delivers and/or retrieves a variety of patient equipment, specimens, medical gases and other supplies across the main YNHH campus area in support of patient care. Maintains storage areas, and performs related activities to ensure proper care and maintenance of equipment. Utilizes multiple department information systems to track, respond to and maintain records regarding customer requests. All tasks are performed in accordance with departmental customer service standards, and department Service Level Agreement (SLA), policies and procedures. Responds to department supervisor for employee coverage assignments. Actual work assignments are driven by needs of customers; may be assigned to any of the following tasks on a routine or periodic basis.

EEO/AA/Disability/Veteran

Responsibilities:
1. Delivers and retrieves a variety of equipment (including but not limited to Beds, wheelchairs, stretchers, IV Poles, formulas, over bed tables, cardiac chairs, monitors, thermometers, pumps), supplies, flowers, food items, specimens, medical gases, and other items according to dispatcher or dispatch systems, to patient care areas in support of the SLA to ensure the continuity of patient care.

1.1 In response to shift leader direction of Service Response Center requests, completes dispatched work requests.

2. Maintains designated storage areas for equipment and supplies

2.1 Ensures equipment is brought to and pulled from designated storage areas.

3. Works with maintenance to ensure broken equipment is repaired

3.1 Identifies and tags unserviceable pieces of equipment through the course of normal operations.

4. Transports specimens from patient divisions to clinical laboratories and operates the tube system to ensure proper movement of patient specimens or information.

4.1 Through direction of SRC, or shift leader, picks up and delivers specimens to required locations (Labs).

5. Utilizes department information systems to retrieve monitor and perform department's basic missions.

5.1 Is dispatched from, operates and otherwise monitors the Service Response Center system (SRS II, IVR, etc).

6. Performs other dept. duties as requested.

6.1 If necessary fills isolation stations on patient care units.

7. Customer Relations/Mutual Respect - Demonstrates outstanding of customer service and the Key Behaviors outlined in the Hospital's Core Success Factors in all interactions.

7.1 Interacts with all others in a considerate, helpful and courteous manner.

Qualifications:
EDUCATION

 

A minimum of a high school graduate or GED.

 

EXPERIENCE

 

One year hospital supply operations or equivalent preferred.

 

SPECIAL SKILLS

 

Demonstrated ability to communicate effectively, customer departments, and supervisor. Ability to read, write, understand and follow specific written and verbal instructions and procedures. Basic math skills. Basic level computer skills to operate PC in a windows environment, with ability to learn and demonstrate competency in basic data entry/data retrieval in departmental information systems utilized within unit.

 

PHYSICAL DEMAND

 

Able to lift a minimum of 40 pounds. Ability to perform tasks of physical endurance and dexterity as required by placement. Consistent use of proper body mechanics. Ability to stay on feet and walk throughout the hospital for long periods. Ability to use various cleaning chemicals under safe condition in accordance with MSDS requirements.

 

Additional Information:
Position requires excellent intrapersonal skills, with the ability to interact with your co-workers. Heavy lifting and pushing are involved.

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