Automotive Service Advisor | Weekends Off | South Meridian
3 weeks ago
Job Title:
Automotive Service Advisor
Location:
87 E Calderwood Dr, Meridian, ID 83642
Job Overview:
As an Automotive Service Advisor with Christian Brothers Automotive, you will lead the customer service team and are the expert that our customers look to when they need help with their vehicle. You will have high interaction with our customers and are the person that our customers see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our customers.
The Automotive Service Advisor has the responsibility of leading the service team on taking our customers through the entire repair process, keeping them informed of the status of their vehicle, and ensuring their satisfaction before they leave our facility.
Responsibilities include, but are not limited to:
Greet customers that enter our facility with hospitality and respect
Lead and train Service Advisors on how to present the best solution to properly repair our customer’s vehicle in a way that is easy for them to understand
Help manage the store’s workflow in an effective and efficient manner
Leverage insights and KPIs to help develop strategies and execute tactics
Consistently and effectively sell our services without jeopardizing honesty and integrity
Maintain a positive attitude and team atmosphere at all times and lead by example
Communicate on the phone in a clear professional manner
Build long-term relationships between the store, yourself and the customer
Directs, coordinates, and participates in performing customer service activities
Shuttle customers as needed in CBA branded vehicle
Ensure that all repairs are performed to proper specifications
Work together as a team and assist other employees as needed
Other duties as assigned
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