Automotive Customer Service Technician

2 weeks ago


Mokena Illinois, United States Automotive Technology Experts Full time
Champions Do More:
At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit (url removed).

Responsibilities:
Provide information and advice on vehicle diagnostics and technical solutions to customer via telephone and supported equipment

Document all customer interactions in supplied database

Work within groups of technicians and software development teams to improve products and services

Maximize first time resolution of customer queries

Provide training support and basic technical support to customers and employees as required

Other duties as requested

Qualifications:
Requirements:

5 High School diploma or GED required

1 to 3 years’ experience as an automobile technician, using diagnostic scanning tools, or equivalent experience required

Proficient in Microsoft Office 365 required

Superior customer service skills required

Strong problem-solving capabilities required

Ability to communicate effectively both verbally and in writing with customers required

Ability to multi-task required

 

Preferred Qualifications:

 

OE/Dealer level diagnostic and programming experience

Familiarity with pre/post scanning of automobiles; OEM Scan tool experience is preferred

ASE L1 certification is a plus (ASE Certification(s), I-Car, MECP and ALLDATA)

Collision automotive experience or Automotive Repair experience/education preferred

Bilingual in Spanish or Spanish speaking ability a plus

Benefits:
Weekly Paycheck

Medical, Dental & Vision effective on start date

401K Retirement Plan and Company Match

Transfer Between Markets

Paid Holidays & PTO



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