Customer Success Agent
4 weeks ago
The Customer Success Agent (CSA) is responsible for making outbound and receiving inbound calls to Medicare Supplement/Advantage clients. The primary focus of the position is to retain our book of business. Hence, the role requires the ability to build rapport, educate our clientele, answer questions clearly, and focus on issue resolution. The CSA also must be able to seek and deliver on new business opportunities as well as work with our existing clients to make changes to their coverage or add additional coverage to their current portfolio. This position is fast paced, requires effective time management, and must focus on delivering an exceptional customer experience.
The essential duties for this role include, but are not limited to:
Make outbound calls to an assigned portion of the agency book of business in order to offer assistance or to rewrite the policy.
Ensure the fulfillment of any rewritten business.
Provide answers to customer questions that cover a range of topics in the Medicare Supplement/Advantage spectrum.
Investigate and resolve any payment complications for policy holders. ● Simultaneously navigate multiple systems while conducting consumer calls. ● Complete case management tasks (i.e., create, document, close, etc.) in Salesforce. ● Cross sell ancillary products to existing clients.
Identify and engage in new business and selling opportunities as they become available. ● Meet department goals and key performance indicators, including monthly occupancy rates.
Attend and contribute to regularly scheduled and ad-hoc team meetings and training sessions.
Deliver a consistent and exceptional customer experience by maintaining a positive, empathetic, and professional attitude toward customers at all times.
Perform other duties and responsibilities as assigned.
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Customer Success Agent
5 days ago
Missouri City, United States Showcase Window and Door Company Full timeShowcase Window and Door is a well-established window and door manufacturing company that has been in business over 25 years is recruiting production assembly teammates to be part of our vision and growth. Great opportunity to learn, advance and share your creative ideas. Benefits of working for Showcase Window and Door: Medical, Dental and Vision insurance...
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Customer Success Agent
1 day ago
Missouri City, United States Showcase Windows and Doors Co., LLC Full timeDescription: Showcase Window and Door is a well-established window and door manufacturing company that has been in business over 25 years is recruiting production assembly teammates to be part of our vision and growth. Great opportunity to learn, advance and share your creative ideas. Benefits of working for Showcase Window and Door:Medical, Dental and...
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Customer Service Manager
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Customer Service Representative
1 week ago
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Customer Service Representative
1 day ago
Kansas City, United States Reginald Green - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
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Customer Relations Representative
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Kansas City, United States Brady Crawford - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
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Customer Service Representative
1 week ago
Kansas City, United States Beau Crawford - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
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Customer Service Representative
1 week ago
Kansas City, United States Brady Crawford - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
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Customer Service Representative
1 day ago
Kansas City, United States Brady Crawford - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
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Customer Service Representative
1 week ago
Missouri City, United States Sonia Olivo - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
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Customer Service Representative
1 week ago
Missouri City, United States Winnie Hui - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
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Customer Service Representative
1 day ago
Missouri City, United States Winnie Hui - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
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Customer Service Representative
1 week ago
Kansas City, United States Mary Ann Surber - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include...
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Customer Service Representative
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Kansas City, United States Mary Ann Surber - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewLooking for a part-time job that provides meaningful work and competitive compensation? Consider a position in a State Farm Agent's office.ResponsibilitiesEstablish customer relationships and follow up with customers, as needed.Provide prompt, accurate, and friendly customer service. Service can include...
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Customer Service Representative
1 week ago
Kansas City, United States Alicia Scott - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.ResponsibilitiesEstablish...
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Telemarketer - State Farm Agent Team Member
2 days ago
Missouri City, United States Diego Cervantes - State Farm Agent Full timeSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Telemarketer - State Farm Agent Team Member (Property and Casualty Insurance Focus). We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a...
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Products Representative
1 week ago
Missouri City, United States Tommy Tran - State Farm Agent Full timeJob DescriptionJob DescriptionBenefits:Bonus based on performanceDental insuranceHealth insuranceTraining & developmentVision insurance Position OverviewAre you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State...
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Insurance Account Representative
1 week ago
Missouri City, United States Sonia Olivo - State Farm Agent Full timeJob DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Missouri City, TX is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Sonia Olivo - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto,...
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Office Representative
1 week ago
Missouri City, United States Diego Cervantes - State Farm Agent Full timePosition Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Office Representative - State Farm Agent Team Member (Property and Casualty Insurance Focus). We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...
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Customer Service Agent
2 weeks ago
Kansas City, United States Budget Rent A Car Full timeBudget is looking to bring on a full-time customer service and administrative support agent. This position will be working out of our administrative office at the airport, handling client support. Duties will include receiving and resolving customer Customer Service, Agent, Service, Client Support, Retail, Automotive, Customer