Claims Analyst

Overview:
As a Household Goods Moving Claims Analyst, you will play a pivotal role in ensuring customer satisfaction and managing claims associated with household goods relocation services. You will be responsible for investigating and resolving claims filed by customers related to damages, losses, or discrepancies during the moving process. Your attention to detail, analytical skills, and ability to communicate effectively will be essential in facilitating fair resolutions and maintaining positive relationships with clients and service providers

Responsibilities:
Receive and review claims submitted by customers regarding damaged, lost, or missing household goods during the moving process.

Collaborate with insurance provider to understand determinations on claims.

Conduct thorough investigations into the circumstances surrounding each claim, including reviewing documentation, assessing liability, and gathering relevant information from customers, movers, and third-party vendors.

Maintain accurate records of all claim-related communications, documentation, and resolutions, ensuring compliance with company policies and regulatory requirements.

Communicate effectively with customers, moving companies, and other stakeholders to provide updates on claim status, request additional information or documentation as needed, and facilitate timely resolutions.

Negotiate settlements with customers, moving companies, and insurance providers to reach fair and equitable resolutions for all parties involved.

Partner with internal stakeholders on claim resolution, trends and claim escalations to client and customer satisfaction.

Provide exceptional customer service by addressing inquiries, concerns, and escalations related to claims in a professional and empathetic manner, striving to exceed customer expectations.

Prepare and present regular reports on claim trends, resolution outcomes, and customer satisfaction metrics to management, identifying areas for improvement and implementing proactive measures to mitigate future claims.

Ensure compliance with industry regulations, company policies, and contractual agreements throughout the claims process, maintaining the highest standards of integrity and ethical conduct.

Perform requests as directed by manager to support team.

Live and promote company core values.

 

Qualifications:
Bachelor’s Degree or equivalent combination of education, training, and experience.

Previous experience with claims management, customer service, or related field.

3+ years related industry experience including move management services and household goods claims preferred.

Knowledge of applicable laws, regulations, and industry standards governing the moving and transportation of household goods is a plus. 

Detail oriented with a high level of accuracy in documentation and record-keeping.

Strong analytical skills with the ability to evaluate complex situations, identify root causes and propose effective solutions.

Excellent communication skills, both verbal and written, with the ability to interact professionally with customers, vendors, and internal stakeholders.

Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.

 

About:
As the largest independent mover in North America, JK delivers superior relocation and logistics services to military service members, government agencies, large corporations, businesses and homeowners around the world….and the list goes on JK actively seeks dedicated professionals ready to positively impact domestic and global communities.

 

JK Moving is proud to be named as one of the Best Places to Work for 2023, an award that is particularly meaningful because winners are selected based on employee survey feedback. During 2018, the company established the JK Community Farm, a charitable effort designed to alleviate hunger by growing and harvesting crops and livestock and donating them to Loudoun Hunger Relief. From charitable giving to competitive compensation to fun corporate events, JK invests in each employee’s professional and personal growth. This level of commitment sets JK apart from other companies – why not consider joining JK Moving Services today

 

JK Benefits:

 

In addition to comprehensive medical, dental, and vision insurance, JK Moving offers:

World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k)

Recruitment and customer referral bonuses

Company-paid life insurance and accidental death benefits

Voluntary protection programs for employees and their families

Service recognition programs

Safety & performance bonuses

Tuition reimbursement and student loan repayment assistance

Discounted membership @ Gold’s Gyms (corporate locations) nationwide

Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families

Medical and Dependent Care Flexible Spending Accounts (FSAs)

Health Savings Account (HSA) with employer matching contribution
 

Equal Opportunity/Affirmative Action Employer

---