Customer Supply Chain Specialist

Found in: Resume Library US A2 - 6 days ago

Cleveland Ohio, United States Eagle Foods, LLC Full time
Overview:

 

At Eagle Foods we are builders.  We are builders of brands, categories, and people.  Eagle Foods enjoys a rich heritage with brands that have proven category leadership for more than 150 years.  Eagle is a diversified food company producing and marketing sweetened condensed and evaporated milk, snacks and convenient meal solutions products.  As a company, Eagle Foods is passionate about fostering an entrepreneurial spirit that boldly builds better people and better brands while focusing on the positive impact our company, our products and our people have on the world.  Eagle Foods has a bold family of brands that consumers have come to rely on for decades, including Eagle Brand® Sweetened Condensed Milk and Evaporated Milk, Magnolia® Sweetened Condensed Milk, PET® Milk, Popcorn Indiana, Cretors Popcorn, Helper and Suddenly Salad.  Eagle Foods products are marketed and distributed across all U.S. retail channels, including grocery stores, club stores and mass-merchandisers, as well as foodservice and export, U.S. military, and private label business.

Responsibilities:
Job Description Summary

The Customer Supply Chain Specialist is accountable for ensuring the effective performance of Eagle Food’s supply chain from Order to Invoicing.  The CSCS serves as liaison between assigned portfolio of Customer Accounts and Cross Functional Teams to fulfill customer purchase orders on-time and in-full.

 

 

Essential Duties and Responsibilities

Accountable for owning the End to End Supply Chain Relationship collaborating with Supply Chain and Cross-Functional departments to oversee the timely delivery of product whilst minimizing issues impeding order and invoice processing and delivery.

Ensure successful coordination of shipments and react expeditiously and effectively to consumer and customer complaints.

Employ proactive decision making to optimize cost and provide outstanding customer service (consolidate orders, adjust order quantities based on availability, adjust order ship points, modify delivery dates, etc.).

Actively pursue opportunities to optimize expenditures in the Order to Invoice Process; including endeavors to mitigate customer chargebacks, penalties, and invalid deductions.

Enter or release Customer Purchase Orders to the system ensuring order accuracy regarding items, quantities, delivery/pick-up dates, item prices, etc.

Enforce Eagle Pricing, Lead Time, and Order Minimum Requirements on every Purchase Order.

Develop and strengthen working relationships with customers and other functional departments within Eagle Foods.

Ensure customer invoices are successfully transmitted via most effective available processes.

Utilize daily reporting to identify changes to open orders and actively communicate with Customers and Sales Teams.

Resolve purchase order and invoice discrepancies; enter returns, debits, credits as required.

Maintain customer/item cross reference files in system to ensure EDI order flow.

Qualifications:
Qualifications and Competencies

High School Diploma or equivalent required

1-2 years of experience in an administrative function highly preferred

Strong interpersonal communication skills and approachable demeanor

Proficiency with the MS Office suite – Outlook, Word, Excel, PowerPoint

 

Requirements

Bachelor’s Degree Preferred

Two to five years related experience required; preferably in supply chain function.

Experience working with an ERP system preferred.

Proficiency in MS Office with emphasis on Outlook and Excel.

Ability to make autonomous, intelligent, data-driven decisions which positively impact Eagle Foods metrics and have beneficial financial implications.

Ability to prioritize customer demands and manage multiple requests with strong attention to detail.

Exceptional customer service, interpersonal, communication, and problem-solving skills coupled with the ability to work effectively in a team environment.

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