Supply Chain NPI Manager

3 weeks ago


Santa Clara California, United States ServiceNow Full time
Job Description

As the Supply Chain NPI Manager, you'll hold a pivotal role in orchestrating the seamless integration of new hardware products into ServiceNow's cutting-edge data center infrastructure. Your mandate encompasses overseeing every facet of the Supply Chain NPI process, from inception to the readiness of new product generation for production. You'll spearhead efforts to optimize supply chain processes, select vendors, liaise with engineering teams, decipher BOMs requirements, and ensure timely readiness for all BOMs, all while driving operational excellence to meet the dynamic demands of our business.

What you get to do in this role: 

New Product Introduction (NPI) Planning:Collaborate cross-functionally with teams spanning Engineering, Product Management, TPM, program management, sourcing, and Supply Chain to craft NPI schedules and milestones.

Conduct NPI readiness assessments, ensuring supply chain processes, materials, and resources align to support product launches.

Identify and mitigate potential risks and bottlenecks that may impede NPI and future production timelines and objectives

Supply Chain Management:Cultivate relationships with suppliers and VARs (Value Added Reseller) to secure timely component and material deliveries for NPI builds.

Implement inventory management strategies to optimize stock levels and minimize excess or obsolete inventory.

Negotiate pricing, contracts, and service level agreements with suppliers to drive cost savings and fortify supply chain resilience.

Collaborate with engineering to grasp new developments and validate BOM readiness.

Execution and Coordination:Oversee NPI builds' execution, ensuring adherence to production schedules and maintenance of quality standards.

Monitor key performance indicators (KPIs) to gauge NPI performance and pinpoint areas for continuous enhancement.

Cross-Functional Collaboration:Foster robust relationships with internal stakeholders, including Engineering, HW standard engineering, Supply Chain, and Sourcing, to foster alignment and synergy across functional domains.

Serve as a conduit between departments to facilitate communication and troubleshoot issues encountered during the NPI process.



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