Deployed Engineer

4 weeks ago


New York County New York, United States Unreal Gigs Full time
About This Role

As our customer base rapidly expands and our product offerings diversify to encompass SDKs and Documentation, we recognize the need for a customer-centric software engineer to join our team at Fern. In this role, you will play a pivotal role in addressing customer queries, feedback, and tickets, fostering strong relationships with developers across various organizations.

What You Get To Do

Engage Directly with Customers: As the primary point of contact for Fern, you'll interact with customers ranging from CTOs to software engineers. Building strong relationships within the SaaS startup community, especially among YC founders, will be a key aspect of your role.

Drive Product Enhancements: Working across multiple codebases, you'll swiftly address bug fixes and implement new features to support our customers. From resolving issues in our TypeScript SDK generator to enhancing the frontend of our documentation, your contributions will directly impact customer satisfaction.

Shape Product Direction: Armed with valuable insights gained from customer interactions, you'll influence our product roadmap by identifying areas for improvement and proposing innovative solutions. Your ability to understand customer needs and translate them into actionable product enhancements will be critical.

Contribute to Team Growth: Collaborating closely with the CEO, CTO, and other team members, you'll play a key role in expanding our engineering team. Your insights and expertise will be instrumental in attracting and onboard talented engineers.

Requirements

What You Bring To The Team

3+ years of experience as a software engineer

Curiosity and eagerness to learn about both the technical and business aspects of an early-stage startup

Excellent written and verbal communication skills

Proficiency in TypeScript and experience with OpenAPI/Swagger

Flexibility to work with multiple programming languages, such as TypeScript, Python, and Rust

Strong problem-solving skills and the ability to address technical challenges during customer interactions

(Bonus) Experience working with APIs and SDKs

Our Tech Stack

Frontend: NextJS + Vercel

API: Fern

Microservices: Express (NodeJs), FastAPI (Python)

Database: Postgres + Prisma ORM

Cloud Infrastructure: AWS CDK

Monitoring: DataDog

Benefits

Competitive salary and equity options

Comprehensive health benefits package including medical, dental, and vision insurance

Flexible work schedule and remote work opportunities

Opportunities for professional development and career growth

Collaborative and inclusive work environment

Regular team outings and social events

Company-sponsored wellness programs and initiatives


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