Clinical Tech Support Specialist

3 weeks ago

Grosse Pointe Michigan, United States Together Women's Health, LLC Full time
Overview:
About the Role:

The Clinical Technology Support Specialist is responsible for supporting the Clinical Tech team in training, implementing, and optimizing clinical technology initiatives.

 

This is a hybrid role.

Responsibilities:
Oversees, participates, and collaborates on the full implementation lifecycle (discovery, design, building, testing, deployment, and post go-live support) of enterprise-wide clinical applications under the direction of the Director of Clinical Technology.

Participates and helps project manage EMR conversions in collaboration with Director of Clinical Technology.

Collaborates with cross-functional teams to ensure integration and alignment of workflows to support organizational initiatives.

Identifies inefficiencies and opportunities for improvement.

Provides operational support for post implementation of clinical software.

Helps evaluate, implement, and optimize additional platforms that integrate with EMR to help improve patient and provider experience as well as marketing and RCM.

Ability to engage with multiple projects and clinics while managing competing priorities.

Adhere to defined project management strategies and guidelines, meeting timelines for milestones and deliverables consistently.

Tracks issues and manages change requests, escalating when indicated.

Develops and maintains content specific, competency-based training guides.

Collaborates on development of organizational best practices for specific applications.

Address concerns, feedback, and requests professionally and in a timely manner.

Qualifications:
 Required Education and Experience:

3+ years experience in a clinical capacity, healthcare operations or healthcare informatics.

3+ years experience with EMR/EHR software – preferably with Athena.

2+ years experience with EMR implementation and/or conversions.

Bachelor’s Degree (four-year college or technical school) in a clinical or technical discipline, or non-degreed applicants who have equivalent experience.

 

Required Knowledge, Skills, and Abilities:

Proficient with Microsoft Office products including Word, Excel, PowerPoint, and Teams.

Strong technical skills.

Excellent organization and communication skills.

Clinical application support experience preferred.

Analytical and problem-solving abilities to evaluate and re-engineer existing workflows.

Applied knowledge of direct care and clinical operations.

Medical terminology, processes, forms, and technology.

Data privacy practices and laws.

In-depth knowledge of EHR systems and regulatory requirements.

 

Travel: 30% US based, to practice locations, overnight travel required.  Some travel is required with short notice and may require weekend, late morning, or late evening travel.

 

Why Together Women’s Health (TWH)?

Because we do things a bit differently here. We’re a rapidly growing network of Obstetrics and Gynecology practices, and while it’s important to know what we are, it’s more important to know what drives us - our mission is to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day TWH is a place where careers thrive for those who believe the right team can achieve anything.

The Together Story

Together Women’s Health (TWH) was created to be a leading network of integrated women’s healthcare providers. Our business solutions combine good medicine and a strong infrastructure to continuously improve care across Ob-Gyn and other women’s health-centered practices. In partnering with physician groups, TWH manages support services that foster growth for private practices and nourish their ability to provide the best total care to their patients.

Recognizing a commonality among clinicians in the evolving women’s health sector, where a lack of scale affects their ability to provide more robust care and diverse services, was the motivation for their connected care model. Together Women’s Health was founded in 2020 as a platform for elevating private obstetrics and gynecology practices to their full potential.

Our objective is to empower physicians so that they can better serve their patients. We invest heavily in building and maintaining a culture to be the employer of choice, cultivating a community of providers and resources, which in turn enriches the patient experience and strengthens doctor-patient relationships. With the combined leadership of expert physicians, an experienced leadership team, a world-class board of directors, and a strategic financial partner, Shore Capital Partners, TWH puts our medical affiliates at the forefront of innovation in women’s health.

OUR MISSION

To improve the lives of our healthcare partners and their patients.

OUR VALUES

Trust - We operate with integrity each day by doing the next right thing – for the patient and the business.

Respect - It’s not what you say, it’s how you make them feel. We listen and always care.

Collaboration - We are one team with a shared vision of success. No one of us is as effective as all of us.

Inspired - We bring enthusiasm and passion to the workplace. We believe we can achieve anything.

Accountability - We are responsive and keep our promises to our patients, our partners, and one another.

Excellence - We are committed to exceeding expectations and advancing the patient experience in all that we do.

 

What’s in it for you?

We offer competitive compensation, a comprehensive benefits package including healthcare benefits generous PTO, and a 401K program...not to mention a team of smart and friendly coworkers

 

Together Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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