Plex Administrator

Plex Administrator

Dexter, MI

Must be a US Citizen or Green Card holder.

The Plex ERP Application Specialist will be an important part of the IT team supporting the most critical software applications for our manufacturing systems: our Enterprise Resource Planning Software (ERPs) and related expansion modules. The ERP Specialist is responsible for administration, analysis and support activities associated with the ERP software implemented at all manufacturing and corporate sites. The ideal candidate will have excellent communication skills and will collaborate with others to establish and improve processes and procedures.

What You Will Do:

Monitor, investigate, resolve, and document support tickets from users

Take ownership of problem management and prioritize remediation of issues according to business needs

Provide support for escalations from Tier 1 support.

Support administration of login credentials and permissions when needed

Perform software updates, upgrades, and new module installation

Perform system administration activities including backups, data migrations, etc.

Customize reports, data configuration, and functionality as required by users

Assist with data import/export as required to improve productivity of business processes.

Optimize performance when possible

Support integrations with external software applications and systems

Provide end-user training and develop documentation as needed

Communicate modifications and new functionality

Stay informed on software updates and technology trends and provide recommendations for future actions

Support quality and compliance by adhering to all procedures, work instructions, and forms per the Quality Management Systems (QMS).

Maintain and review IT security policies.

Knowledge and Skills That Enable Success:

Excellent written and verbal communication skills, interpersonal and collaborative skills

Exhibit excellent analytical skills, the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives

Project management skills: financial/budget management, scheduling and resource management

Ability to lead and motivate cross-functional, interdisciplinary teams to achieve tactical and strategic goals

High degree of initiative, dependability and ability to work with little supervision

Required Knowledge, Skills, and Abilities: (Hiring Companies ATS Questions):

1. Do your have a BA/BS or relevant work experience

2. Do your have Strong Functional knowledge of Plex Systems knowledge in PLEX modules - Quality, Shipping, Production Tracking, Inventory and overall basic knowledge of all other plex modules (Required)

3. Do your have experience with Structured Query Language (SQL) and SQL Server Reporting Services (SSRS) (Required)

4. Do your have 2+ years of experience as Business Analyst in a manufacturing environment supporting business functions and PLEX ERP system modules in Quality, Shipping & Receiving, Inventory and Labels. ·1 to 2 years of Plex System Deployment and Plex support experience - referred experience

5. Must be a US Citizen or Green Card holder.

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