Program Specialist II

Found in: Resume Library US A2 - 2 weeks ago


Burbank California, United States Allegis Global Solutions Full time
Job Description

The Program Specialist II is responsible for building and maintaining relationships with Hiring Managers and managing the full lifecycle of the requisition process including requisition intake, shortlisting, sourcing management, onboarding, worker assignment management, time and expense management, offboarding and reporting. The Program Specialist II acts as a talent advisor to support our clients through the requisition fulfilment process to ensure quality talent is acquired in a timely manner.

Responsibilities:

Assist with PMO roadmap/AGS Way initiatives

Participate in client meetings to review strategic initiatives

Assist client managers during all stages of the contract labor acquisition process including: requisition intake, sourcing, and candidate shortlisting and interviewing (Can perform all primary or supplemental responsibilities of the PMO – end to end acquisition process)

Demonstrate recruitment expertise by preparing insightful questions appropriate for the position prior to conducting requirement intake session with hiring managers in order to gather detailed job descriptions to distribute to supply base

Document requirement intake conversations in appropriate database (VMS, AGS360)

Utilize reports to manage open requirements to advise managers on status of requirements and monitor supplier sourcing strategies to ensure timely response

Discuss with HM agree upon expectations, timeframes, feedback, roles and responsibilities of everyone involved in the requisition fulfilment process

Coach, manage and oversee performance of participating staffing suppliers

Document all client/supplier reported issues and track resolution through to completion ensuring a high level of customer satisfaction in CRM system

Monitor performance against contract SLA’s, requisition aging, invoicing, time and expense entry and vendor compliance tracking

Conduct supplier scorecard reviews; including performance discussions, metric adherence and strategic conversations

Maintain and update monthly activity and performance reports

Assist with development of presentation and customer facing items (QBRs, Operational reviews, Dashboard reviews, other), with support from leader

Provide constant interaction via face to face, email and phone with client, staffing vendors, contract personnel and other partners

Assist with worker assignment management (cost center changes, extension of contract assignments etc.) to improve data integrity

Liaison with managers, vendors and security department to ensure all necessary paperwork is completed and collected prior to starting assignments and at end of assignments

Ensure all work orders are closed in the system with accurate finish reasons when notified of an end of assignment and appropriate departments are notified (i.e. security)

Assist with the collection of company assets from vendors (laptop, badges, etc.)

Assist and monitor time and expense entry to ensure appropriate approvals occur by hiring managers by required deadlines

Constant interaction with vendors to ensure new hire paperwork is completed in a timely manner to avoid onboarding delays

Log all client and vendor inquiries into (url removed)



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