Bell Captain

Job Description

A smile and helping hand is what our Guests will experience as you personally greet them on their arrival. As a Bell Captain with Fairmont Chicago, Millennium Park, your knowledge of the hotel and the professionalism you display will create a sense of “welcome” like no other.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide

Opportunity to develop your talent and grow within your property and across the world

Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Front Office Management, responsibilities and essential job functions include but are not limited to the following:

Support and coordinate the delivery of extraordinary service through coaching, Brand training, and guidance of the Bell and Door team.

Continually seek ways to improve the quality of service the team provides to Guests and Colleagues that result in the Fairmont Chicago being Chicago’s hotel of choice.

Responsible for the delivery of Guest’s to their room, luggage, messages and any other items for delivery within the Hotel

Consistently offer professional, friendly and engaging service

Ensure the timely and efficient transfer of luggage to and from the guest’s room

Ensure the guest is familiar with their room upon arrival ie. temperature control

Maintain a presence in the Lobby when not delivering luggage to guest rooms, offering assistance to Guests, under the direction Operation Managers.

Assist guests regarding hotel facilities in an informative and helpful way

Follow department policies, procedures and service standards, including all safety policies 

Other duties as assigned

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