Regional Service Manager
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* Join a growing healthcare manufacturing organization focused on improving patient outcomes through innovative products, services, and customer solutions.
* Become a key leader within the Service organization, helping deliver exceptional experiences for customers across an assigned region.
* Partner cross-functionally with Sales, Operations, Distribution, and business leaders to enhance service delivery and support organizational growth.
* Lead and develop a team of remote technical service professionals while building a culture centered around accountability, collaboration, and continuous improvement.
* Help shape scalable service processes that improve efficiency, strengthen customer partnerships, and support long-term success.
* Play a critical role in advancing service operations within a company committed to innovation and excellence. WHAT THEY OFFER YOU
* The opportunity to own a significant service region and make a measurable impact on customer experience and operational performance.
* A leadership position where you can coach, mentor, and develop a team of technical professionals.
* The ability to influence service strategy, improve processes, and implement solutions that drive meaningful results.
* Exposure to cross-functional initiatives, customer relationships, and high-impact operational projects.
* A collaborative environment where your leadership, ideas, and expertise are valued.
* The opportunity to grow your career with an organization that is investing in its people, customers, and future growth. WHERE THIS SITS
* Primarily remote in PST with 30-50% travel across the west coast WHAT YOU WILL DO
* Lead, coach, and develop a team of technical service professionals while driving engagement, performance, and continuous improvement.
* Oversee regional service operations, ensuring customer commitments, performance goals, and service expectations are consistently achieved.
* Improve service processes to increase efficiency, optimize resources, and enhance the overall customer experience.
* Partner with internal teams to support new service program launches, operational initiatives, and ongoing improvements.
* Manage regional resources, budgets, and priorities to align with business goals and customer needs.
* Build strong customer relationships while identifying opportunities to enhance service solutions and strengthen partnerships. THE BACKGROUND THAT FITS
* 10+ years of experience in service operations, field services, technical operations, or a related leadership environment.
* Proven experience leading and developing remote or geographically dispersed teams.
* Strong background in process improvement, project management, and operational excellence.
* Ability to balance strategic planning with hands-on execution in a dynamic environment.
* Strong communication skills with the ability to influence and collaborate across multiple levels of an organization.
* Bachelor's degree preferred or equivalent experience; healthcare technology, medical equipment, or technical service experience is a plus.
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