Program Manager, Client Solutions

About Business France Would you like to create business opportunities in a bilingual and multicultural work environment? Join our team Business France plays an essential role in developing the French economy internationally.

We offer
tailor-made solutions for French companies looking to expand globally and enable North American companies to discover the many reasons to choose France when planning their global expansion. Business France also runs the V.
I.
E program, an HR solution designed to source young talents from Europe. With 1420 employees worldwide, the Agency is present in 55 countries and offers its services in 100+ markets. In line with French public policy on carbon neutrality and climate change, Business France is prioritizing the green transition by placing it at the heart of its strategy. We have already started to implement extensive policies internally to curb our environmental impact and we help our clients to take this important element into consideration in their business development. In North America, Business France opened offices in strategic locations, next to the most vibrant markets. Our network of over 100 employees operates from 5 central offices (New York, San Francisco, Chicago, Toronto, Montréal) and 4 outposts (Los Angeles, Boston, Detroit, Houston). Working closely together, we organize promotional events, accelerators, French pavilions, or directly work with entrepreneurs in the most promising markets. Join us today We are looking for a Program Manager, Client Solutions & Delivery North America for our Agrotech activity (Food, packaged goods companies, wine and spirit and AgroEquipment). THE POSITION CAN BE BASED IN NYC OR CHICAGO

WHAT YOU'LL DO
The Program Manager, Client Solutions & Delivery leads client relationships with key French accounts, particularly regional organizations and industry associations within the Agrotech sector. The Program Manager sets the overall strategic direction and provides oversight of complex programs across North America, particularly those involving competitive tenders, EU-funded programs, and multi-year initiatives. The Program Manager ensures overall program consistency, fulfillment of client commitments, performance, and profitability. In addition to this program-level oversight, the Program Manager may directly lead the design, management, and delivery of selected programs or projects when their nature, complexity, or key-account dimension warrants direct involvement. The Program Manager organizes the resources required for successful delivery and oversees project management and event coordination functions. Depending on the structure established for each program, the Program Manager combines direct responsibility for selected assignments with functional coordination responsibilities for others. This role is part of the cross-functional expertise dedicated to competitive tenders, key accounts, and complex project management.

Key responsibilities
Management and development of Key French accounts
* Acts as the strategic interface between key accounts and Business France (the agency)'s teams in France and North America, in coordination with the relevant Business Unit Managers.
* Develops an in-depth understanding of the challenges, needs, and priorities of existing clients in order to advise them on their North American strategy.
* Monitors markets and industry trends to identify new opportunities for programs, partnerships, and competitive tenders.
* Identifies and develops business opportunities with existing and prospective clients.
* Develops and implements a plan to deepen the agency's knowledge of North American trade and professional associations and French clients.
* Proactively identifies opportunities and recommends new solutions to key French accounts, while supporting Business Unit Managers in developing new service offerings.
* Leads client relationships at program level and coordinates reporting to key accounts, Business Unit Managers, and the relevant advisory teams. Strategic program management
* Defines program objectives, scope, success criteria, and overall framework in coordination with the relevant Business Unit Managers.
* Reviews and approves project specifications, KPIs, concepts, and recommendations.
* Ensures overall program consistency from initial design through final performance evaluation.
* Approves overall budgets, master schedules, and key resource allocations.
* Monitors the financial performance of programs and ensures profitability targets are met.
* Directly manages selected programs or projects within the portfolio and may lead all or part of their design, scoping, planning, coordination, and delivery.
* May directly produce deliverables, recommendations, proposals, specifications, budgets, and reporting materials for assignments under the Program Manager's responsibility.
* Works with the Senior Project Manager to allocate projects based on their nature, required expertise, priorities, and team w