Application Support Analyst

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values
- proximity, teamwork, diversity, excellence
- our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore. Context : We are seeking an experienced Application Support Analyst to join a global Front Office Technology team supporting a leading financial institution's Fixed Income eTrading platform . The team provides production support for Rates and Credit electronic trading across global hubs in New York, London, Tokyo, and Singapore. As a front office support analyst, you will be embedded within the trading environment, owning incident resolution, platform monitoring, and continuous service improvement across a complex, high-availability eTrading stack, including the ION platform, in-house pricing engines, and algorithmic trading components. Your Role : Incident & Problem Management
* Own P1/P2 incidents end to end, driving root cause analysis and post-mortems
* Communicate with internal stakeholders and management during incidents and follow-ups
* Log all support issues in the incident management system with full detail and ownership
* Initiate and coordinate task forces for critical incidents
* Liaise with upstream and downstream support teams as needed Application Monitoring & Platform Coverage
* Maintain 99.9% global uptime across the Rates and Credit eTrading platform
* Monitor and troubleshoot production applications including: Market connectivity (ION), Algorithmic trading, Auto negotiation, Pricing engines, D2D and D2C flows, Booking systems
* Oversee system state and data correctness throughout the trading day; coordinate hand-offs with Follow-the-Sun teams
* Perform system administration and update production KPIs
* Contribute to monitoring migration projects using Python scripting (e.g., SCADA-based monitoring) Knowledge Management & Documentation
* Maintain team knowledge base and support procedures on wiki
* Provide end-user training on application usage
* Ensure Follow-the-Sun and regional teams are trained on new releases
* Produce and distribute daily handover documentation to global support teams Service Improvement
* Proactively track trends in application behavior and escalate risks to development and production teams
* Ensure application support logs are meaningful and actionable
* Drive reduction of manual interventions through automation and enterprise tooling Release Management
* Participate in release cycles: functional validation on staging and production environments
* Review and coordinate deployments and post-release checks
* Communicate Release Notes to relevant stakeholders What We're Looking For :
* Proven experience in application support within a Front Office trading environment
* Strong understanding of Fixed Income / Rates products and electronic trading workflows
* Hands-on experience with the ION platform and/or equivalent market connectivity solutions
* Familiarity with algorithmic trading systems, pricing engines, and STP workflows
* Proficiency in Python scripting for monitoring and automation
* Experience with incident management systems and ITIL-style processes
* Ability to diagnose and resolve complex technical issues under time pressure
* Excellent communication skills, able to explain technical problems to non-technical stakeholders
* Experience working in a global Follow-the-Sun support model is a plus This role offers a gateway into the heart of New York's financial markets , with the chance to work closely with trading teams and cutting-edge systems in a dynamic, multicultural environment.