Client Service

BizOps Collective is partnering with a boutique wealth management firm in Kane County, Illinois who is looking for a Client Service & Business Operations Manager to play an integral role in supporting the firm's daily office operations, client account servicing activities, and investment-related administrative processing. Serving as a central point of contact and trusted right hand to the firm's sole Financial Advisor, the Client Service & Business Operations Manager will work to streamline day-to-day communication, business operations, and internal workflows while adhering to established compliance requirements and providing managerial oversight and back-up support to the Client Service Coordinator. The ideal candidate brings sound business judgment, strong organizational and problem-solving skills, and a demonstrated ability to work independently, take ownership of responsibilities, and maintain operational consistency with minimal supervision. Overview of Responsibilities Business Operations & Administrative Coordination
* Oversee daily administrative and business operations, ensuring the effective execution of internal workflows, processes, and recurring operational activities.
* Serve as a trusted partner to the Financial Advisor, independently managing business matters, priorities, and follow-up activities.
* Oversee the Client Service Coordinator, providing guidance and back-up support for front desk operations, client communications, appointment scheduling, meeting coordination, and client meeting preparation.
* Monitor outstanding tasks, deadlines, and compliance related requirements, ensuring timely follow-through, accountability, and completion.
* Coordinate with vendors and outsourced service providers to address operational needs and resolve administrative or technology-related issues.
* Evaluate existing workflows, provide improvement recommendations, and assist with developing, documenting, and implementing standardized procedures, internal resources, and administrative best practices. Client Service, Account Administration & Investment Operations
* Coordinate client account servicing activities, including new account documentation, account maintenance, transfers, and transaction-related administrative processing.
* Prepare, review, and process financial-services forms and supporting documentation, ensuring accuracy, completeness, and compliance with established procedures.
* Manage outstanding paperwork, required signatures, processing requirements, and related follow-up through completion.
* Communicate with clients regarding administrative requests, documentation requirements, account servicing matters, and general financial-services procedures.
* Coordinate with Cetera and other financial-services partners to resolve paperwork issues, obtain processing requirements, and facilitate timely completion of account activities.
* Monitor reporting and portfolio insights to identify clients requiring immediate review or outreach.
* Support the Financial Advisor with investment-related administrative activities, transaction tracking, and account documentation.
* For appropriately licensed individuals, assist with authorized securities trade execution under the Financial Advisor's direction and applicable compliance requirements. Systems, Technology & Process Optimization
* Maintain accurate client information, records, and internal tracking tools within the firm's CRM and financial-services platforms.
* Utilize Microsoft Office, Cetera AdviceWorks, and other business applications to support daily operational workflows.
* Troubleshoot software and equipment related issues, coordinating with external IT resources when necessary.
* Support system enhancements and technology initiatives designed to streamline processes and create efficiencies. Qualifications
* Bachelor's degree in Business Administration or related field is preferred.
* 5-7+ years experience supporting office operations and client service-related activities within the financial services or wealth management industry.
* Possesses FINRA Series 7 and Series 63 or 66 or interest in obtaining industry licenses required to execute authorized securities trades under the Financial Advisor's direction is a plus, but not required.
* Proficiency using Microsoft Office applications required; Experience using financial-services related platforms is a plus.
* Strong technical skills with the ability to efficiently troubleshoot equipment or software related issues.
* Demonstrates a strong willingness and aptitude to develop knowledge of financial-services terminology, investment products, and industry-specific administrative procedures.
* Consistently maintains discretion and confidentiality when handling client information, documentation, and financial transactions.
* Excellent written and verbal communication skills with the ability to build positive rapport and working relationships with clients and team members.
* Ability to effectivel