E-Commerce Operations

This is a 100% in-person position requiring daily attendance at our East Rutherford, NJ office and warehouse. Remote and hybrid work are not available. All interviews for this position are conducted in person at our East Rutherford office. About Cynos Express Cynos Express LLC is a multicultural, Asian-owned small business building a portfolio of consumer brands across e-commerce channels. We are a small, hands-on team building our e-commerce operations and brand outreach infrastructure from the ground up—not a rigid corporate environment with siloed departments. We are looking for someone naturally organized, dependable, and adaptable who is just as comfortable executing daily order workflows, auditing inventory spreadsheets, and protecting account health as they are reaching out to influencers. The Role We are looking for a detail-oriented, entry-level E-Commerce Operations & Marketing Associate to take ownership of our daily e-commerce operations, marketplace channel health, and master inventory records, while supporting our influencer outreach and marketing execution across multiple consumer brands. Your time is balanced between core operations and creator outreach, with daily operations always coming first: answering morning channel messages, processing and shipping orders accurately, reconciling inventory counts and master sheets, and protecting seller channel health. Once daily operational needs are handled, your remaining time focuses on researching creators, conducting cold outreach, and managing influencer communications. As a growing small business, priorities shift daily. You will move between desk work (spreadsheets, seller portals, messages, creator outreach) and warehouse tasks (picking, packing, shipping, counting stock), plus any adjacent tasks needed. Core Responsibilities 1. Order Fulfillment & Physical Inventory Control
* Process, pick, pack, and ship daily customer orders and influencer product samples accurately and on time across all sales channels.
* Print shipping labels, prepare packages, verify order accuracy, and coordinate carrier pickups or drop-offs.
* Conduct physical warehouse inventory counts, stock checks, and shelf organization to verify what is actually on hand.
* Receive, inspect, unbox, count, and organize incoming inventory shipments and supplies.
* Monitor packing materials, boxes, labels, and warehouse supplies, alerting leadership before stock runs low.
* Maintain a clean, organized, and efficient workspace and fulfillment area.
* Physically move, organize, and lift boxes and product cases up to 20-30 pounds as part of daily fulfillment and inventory duties. 2. Master Inventory & Multi-Channel E-Commerce Management
* Maintain, audit, and overhaul internal master inventory spreadsheets (Excel / Google Sheets) to ensure 100% accurate stock counts.
* Reconcile inventory levels across multiple e-commerce platforms and marketplaces so stock numbers match across all channels and prevent overselling or stockouts.
* Update product listings, stock quantities, pricing, SKU details, or basic catalog information across seller portals as directed.
* Track damaged, returned, expired, or promotional/sample inventory so every unit is accounted for on the master sheet.
* Maintain organized digital records, order trackers, and operational logs. 3. Customer Service, Marketplace Account Health & Compliance
* Monitor and respond to daily customer messages, inquiries, and support tickets across all e-commerce marketplaces, email, and social channels in a polite, timely, and professional manner.
* Handle routine post-purchase requests, including order tracking inquiries, shipping issues, exchanges, returns, replacements, and refund processing.
* Monitor customer reviews and feedback to protect brand reputation.
* Handle escalations calmly, troubleshooting issues independently or escalating to leadership.
* Identify recurring customer questions or product/shipping issues and communicate them to the team so we can improve operations.
* Proactive Marketplace Account Health Monitoring: Routinely check the account health, performance dashboards, and metrics of every seller channel to catch warnings, policy violations, or performance issues before they impact the account. 4. Influencer & Creator Outreach & Communications
* Research and identify relevant influencers, affiliates, and content creators across TikTok, Instagram, YouTube, and other platforms who fit our brands.
* Build, organize, and maintain detailed influencer prospect lists and outreach trackers in Excel / Google Sheets.
* Conduct consistent cold outreach via email, social media DMs, and platform creator tools to initiate partnerships and seeding collaborations.
* Manage day-to-day communications and follow-ups with influencers and external partners professionally and reliably—ensuring no conversation falls through the cracks.
* Coordinate influencer product seeding end-to-end: confirm shipping addresses, pack and ship