IT Support Specialist

16 hours ago

Chicago, Illinois, United States DSN Group, Inc. Full-time


Job Description

Job Description
We are seeking a Level 1 Support Tech to join our team You will resolve computer
- + user-related issues for our clients.

Responsibilities:
* Provide technical assistance with computer hardware and software
* Resolve issues for users via phone, in person, or remote control/access
* Onboard new staff with hardware and software
* O365 is used extensively

Qualifications:
* Previous experience in IT, customer service, or other related fields
* Ability to build rapport with clients
* Strong troubleshooting and critical thinking skills
* Positive and professional demeanor Company Description We are a locally based IT infrastructure support and solutions operation, providing services to Chicagoland clients. Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets. Company Description We are a locally based IT infrastructure support and solutions operation, providing services to Chicagoland clients. Delivering Solutions, IT operations and IT Support services. Serving small and mid-sized businesses, we deliver enterprise support and solutions designed for small business budgets.