Security Operations Center Senior Supervisor

Global Security Operation Center (GSOC) Supervisor CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It's a journey on which you rise. Your Role The Global Security Operation Center (GSOC) Supervisor is responsible for managing and overseeing the daily operations of the 24/7/365 GSOC. The GSOC Supervisor is tasked with safeguarding all company assets, employees, and operations within this diverse and dynamic region. This involves not only the creation of strategic security plans but also their effective execution to mitigate risks and respond to security incidents promptly and efficiently. The GSOC Supervisor oversees a team of GSOC Analysts, ensuring that each member is aligned with the company's security objectives and is equipped to handle their responsibilities effectively. The GSOC Supervisor will be first line communication for a Crisis Cell, ensuring all escalations and monitoring is aligned to the company Policies and Procedures, Escalation Plans and Business Continuity as required. What Are You Going To Do? Security Strategy
- Operations / Product Lead and oversee the day-to-day operations of all contract security personnel to ensure consistent and effective security coverage. Develop, implement, and maintain standardized operating procedures (SOPs) for security operations across all sites. Coordinate with NORTAM Security Leadership to ensure consistent security practices and compliance with Global Security Standards. Continuously improve security tools, methodologies, site audit processes, and policies to enhance operational effectiveness. Track and review KPIs by product area to ensure accurate performance measurement and reporting. Ensure all established security system protocols are maintained, and immediately escalate any concerns. Risk Assessment and Mitigation Conduct security risk assessments based on vulnerability criteria to determine appropriate levels of protection. Perform security audits in compliance with corporate security auditing policies to identify gaps and recommend improvements. Develop and implement risk mitigation plans to address identified vulnerabilities and reduce overall risk exposure. Incident Management Ensure all reported allegations are documented in the case tracking system and assigned to the appropriate investigator. Coordinate the documentation of investigations and field security compliance inspections. Support and advise on the response to major security incidents and emergencies, ensuring timely escalation and resolution. Conduct post-incident reviews and implement corrective actions to prevent recurrence. Crisis Management Lead or support crisis response efforts during significant security events or business disruptions. Coordinate with internal stakeholders, law enforcement, and emergency services to ensure effective crisis resolution. Develop and maintain crisis management protocols and ensure readiness through regular drills and scenario planning. Security Training and Awareness Facilitate and promote security awareness activities at field locations to strengthen the security culture. Support the delivery of security training programs for employees and contractors to ensure compliance with security protocols. Collaboration and Communication Work collaboratively with station management to resolve security issues and improve overall security effectiveness. Establish and maintain strong relationships with client security managers and key stakeholders. Develop and distribute periodic security newsletters to communicate updates, best practices, and awareness messages. Regulatory Compliance Ensure compliance with all relevant security regulations, standards, and external certifications (e.g., TAPA FSR/TSR, Aviation Security). Stay informed of changes in security regulations and adjust policies and procedures accordingly. Technology and Innovation Keep abreast of emerging security technologies and innovations through c