Digital Workplace Manager
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Are you looking to guide global development and continuous innovation at a growing firm? Do you enjoy leading highly technical teams and working to create strategic solutions? If so, our Digital Workplace Manager role may be the right fit for you
The Opportunity:
Fisher Investments is looking for a Digital Workplace Manager who will set direction and reimagine how firm employees use their productivity tools, devices and services. As a Digital Workplace Manager, you will report to the Associate Vice President of our Digital Workplace team to lead a highly technical team that manages a diverse set of collaboration, end-user, mobility and desktop management technologies and tools. You will build strong partnerships with other teams within Technology and Service to understand their requirements and translate them into effective technical solutions.
The Day-to-Day:
- Demonstrate technical leadership implementing and supporting technical solutions focused on enhancing workforce productivity
- Set a Digital Workplace strategy including End-user Computing with focus on enhancing end-user experience, challenging the status quo, applying technology trends and industry best practice
- Improve process maturity focused on secure and efficient management of end-user devices
- Help define KPIs demonstrating efficient and effective usage of end-user productivity tools and services
- Use skills in governance and security to manage/mitigate risk through establishing effective controls, leveraging security related tools, creating and implementing associated processes through partnership with the Fisher Investments Security Team
- Collaborate with internal security team to build / support process related to end point vulnerabilities
- Collaborate with Engineering on a long-term vision to use Cloud-based solution to achieve efficiency, cost savings and a seamless end-user experience
- Collaborate with Networking to insure a seamless, efficient, and secure use of Wi-Fi regardless of location
- Create reports and present to executive management with factual documentation of issues identified and clear recommendation for mitigation of found vulnerabilities
- Establish and maintain vulnerability management service level agreements and standards in partnership with the Cybersecurity organization
- Measure and report on performance. Ensure all service-level agreements are met and goals are achieved
Your Qualifications:
- 10-12 years of experience utilizing technical and end-user management expertise across various platforms
- Experience with VDI, Mobility, Citrix, and Collaboration solutions including cloud-based productivity applications like SharePoint Online, OneDrive, Intune and SCCM
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