Intermodal Dispatcher
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W. Rowland Trucking Company, LLC is a leading transportation company based in Houston, Texas.
We offer
a variety of services including local, regional, and OT trucking, secure drop lots, container yard storage, repair, and custom modification services. Our terminal in *Houston, Texas*is growing and we are hiring an Intermodal Dispatcher to join the team Job Responsibilities and Duties:
- Communicating with drivers to provide them with accurate and up-to-date delivery instructions, address any concerns or emergencies, and monitor progress throughout the assigned delivery routes.
- Tracking and monitoring the location of drivers and their progress using ELD tracking systems or other applicable tools.
- Acting as a point of contact for drivers, customers, and internal staff, addressing inquiries, resolving issues, and providing exceptional customer service. Will act as back-up to the customer service representative in times of heavy volume or periods of absence by the CSR.
- Maintaining accurate and organized records related to deliveries, including driver logs, delivery schedules, and any deviations or incidents that may occur.
- Continuously monitoring and assessing driver performance, identifying areas for improvement and providing feedback and training as necessary. Will be required to collaborate with the Terminal Manager on driver training.
- Additional duties as assigned.
Qualifications:
- High school diploma or equivalent.
- Experience with VI is a plus.
- Additional certification in logistics or transportation is preferred.
- Minimum 2-3 years of proven experience as a Dispatcher or Customer Service Lead with dispatching experience in INTERMODAL transportation
- At least 1-2 years of International Port experience preferred. Physical
Requirements:
- Must be able to work for prolonged periods of sitting at a desk while working on a computer or speaking with driver contracts via telephone, MS Teams, Zoom and/or in person, where applicable.
- Must be able to lift 30 lbs without assistance as part of the regular duties of the position.
- Demonstrated ability to stay focused in a fast-paced, sometimes noisy work environment. W.
W. Rowland Trucking Company, LLC is a leading transportation company based in Houston, Texas.
We offer
a variety of services including local, regional, and OT trucking, secure drop lots, container yard storage, repair, and custom modification services. Pay range and compensation package:
- $55k to $60k/year DOE
- Full health benefits package after 30 days of employment (medical/dental/vision)
- Free life insurance
- 401k retirement plan benefit after 6 months of employment, with company match
- PTO, 7 paid holidays
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