Service Manager
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Key Responsibilities
- Oversee daily HVAC service operations and ensure efficient scheduling and workflow.
- Improve service procedures, processes, productivity, and customer experience.
- Lead, train, coach, and develop HVAC technicians and service staff.
- Identify opportunities for additional repair, replacement, maintenance, and service agreement sales.
- Monitor team performance, sales, revenue, and key operational metrics.
- Help establish and achieve service and sales goals.
- Build strong relationships with customers and resolve service concerns.
- Support recruiting, onboarding, and performance management of service team members.
- Ensure quality, safety, and compliance standards are consistently followed.
Requirements:
- 5+ years of HVAC industry experience.
- Previous experience as a Service Manager, General Manager, Service Director, or similar leadership role.
- Strong knowledge of HVAC service and operations.
- Proven ability to lead and develop a service team.
- Experience driving sales, revenue growth, and profitability.
- Excellent communication, leadership, and problem-solving skills.
- Valid driver's license. Compensation &
Benefits:
- Medical, Dental, and 401(k)
- Growth opportunity within the organization
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