Customer Support Coordinator

3 weeks ago

Gastonia NC, NC, United States Control Source Inc. Full-time $35,360 - $40,560 Contract

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Job Summary We are seeking a highly organized and detail
- oriented Customer Support Coordinator to support our UL 508A panel shop, technical support team, and ISO quality system. This is a diverse position that combines customer service, quoting, order entry, purchasing, project coordination, ISO administration, and general administrative support. The ideal candidate enjoys working in a fast-paced environment and is comfortable managing multiple priorities. Responsibilities
- Serve as an administrative and customer service point of contact for panel shop projects.
- Prepare and process customer quotations with information provided by the panel shop team.
- Enter customer orders accurately into the ERP system.
- Coordinate with the Panel Shop Manager and production personnel to help keep projects moving on schedule.
- Assist with invoicing documentation, shipping coordination, and project closeout.
- Purchase components, materials, and supplies required for panel shop projects
- Follow up on late or backordered material and communicate potential schedule impacts.
- Provide administrative support for Control Source's ISO Quality Management System.
- Assist with document revisions, approvals, distribution, and revision control.
- Help track corrective actions, quality objectives, internal audit items, and other ISO-related activities.
- Provide administrative support to the Technical Manager and technical support team. Qualifications
- 3+ years of experience in customer service, order entry, purchasing, project administration, manufacturing administration, or a similar role preferred.
- Experience working in a manufacturing, industrial, electrical, automation, or technical environment is a plus.
- Purchasing and supplier coordination experience strongly preferred.
- ISO 9001 or quality-system experience is a plus but not required for the right candidate.
- Strong Microsoft Excel, Word, Outlook, and general computer skills.
- Excellent organizational and time-management skills.
- Strong written and verbal communication skills.
- High attention to detail and accuracy.
- Ability to manage multiple projects, deadlines, and priorities simultaneously.
- Comfortable communicating with customers, suppliers, technicians, engineers, and management.
- Ability to work independently while also functioning effectively as part of a team. What We Are Looking For This position is ideal for someone who is naturally organized and enjoys being the person who keeps things moving. The successful candidate will be comfortable following up with customers and suppliers, tracking details, maintaining documentation, and making sure commitments do not fall through the cracks. We are looking for someone who is proactive, dependable, detail-oriented, professional, and willing to take ownership of their responsibilities. Because this position touches several areas of the company, strong communication and follow-through are essential. Pay: $17.00
- $19.50 per hour

Benefits:
- Health insurance
- Paid time off

Experience:
- Purchasing: 2 years (Required)
- Office: 3 years (Required)
- Customer service: 2 years (Required) Ability to Commute:
- Gastonia, NC 28056 (Required) Work

Location:
In person

Customer Support Coordinator

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Customer Support Coordinator

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