Senior Gift Processing and Database Coordinat
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Responsibilities:
- Process daily contributions from all channels including online giving, direct mail, wire/ach transfers, and transactions via Archtics ticketing application, in accordance with established policies and procedures
- Manage physical filing system and digital repository of gift documentation for all contributions including pledges, pledge payments, outright donations, and Archtics transactions
- Collaborate with Director, Business Operations to ensure data quality, business rules, and consistent use of the Salesforce platform to support fundraising and revenue growth
- Run regular standard and custom reports to maintain data quality, resolve inconsistencies, and ensure accurate gift records
- Assist Director, Business Operations with monthly and annual revenue reconciliation to ensure financial integrity and accurate gift processing
- Manage and maintain the Google Gift Processing account; triage requests and reply to inquiries in a timely manner; elevate issues to Director, Business Operations as needed
- Provide responsive, professional, and service-oriented support to colleagues regarding gift processing and donor records.
- Perform other duties as assigned ## Qualifications and Special
Requirements:
- Minimum of two (2) years experience in gift processing, database management, accounting or equivalent experience in a high-volume data-centric role
- Exceptional attention to detail; strong organizational and time management skills with the ability to prioritize
- Strong written and verbal communication skills, including active listening and a commitment to responsive, professional service
- Ability to exercise sound judgment, critical thinking, and problem-solving skills when processing gifts, interpreting gift documentation, identifying transaction or data discrepancies, and determining when additional review or escalation is appropriate
- Ability to maintain confidential information and exercise a high level of discretion
- Proficiency in Microsoft Office (Word, Excel, PowerPoint); strong Excel skills for data formatting, review, reconciliation, and basic reporting
- The ability to quickly learn and leverage new technologies and tools
- Ability to work independently and as part of a team
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