Production Support
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Location:
Irvine, CA (Hybrid) Primary
Skills:
CI/CD & DevOps Exposure, Enterprise Application Support, Jira & Support Ticket Management , Application Development & Sprint Delivery, Release & Deployment Management , Production Support & Technical Leadership
Key Responsibilities
Production Support & Technical Leadership
- Lead onsite L3 production support activities while coordinating closely with offshore technical leads and support teams.
- Monitor application health and proactively identify and address production issues.
- Troubleshoot and resolve application exceptions, user-reported issues, incidents, and production defects.
- Take end-to-end ownership of production incidents and bugs, driving issues through root-cause analysis, remediation, testing, and closure.
- Develop and implement code fixes for production defects and Jira issues as needed.
- Work directly with Product, Architecture, Development, and Support teams to resolve production issues and provide technical clarification.
- Track and report weekly L3 production support metrics, trends, and outstanding issues. Required Qualifications
- Strong experience in enterprise application development and L3 production support.
- Hands-on experience troubleshooting and resolving complex production application issues.
- Experience developing and deploying production code fixes and hotfixes.
- Strong understanding of software release management, deployment processes, branch management, and production support practices.
- Experience supporting applications with bi-weekly or similarly frequent production release cycles.
- Experience working with Jira for incident, defect, and development tracking.
- Experience working across Development, QA, UAT, Product, Architecture, Release Management, and Production Support teams.
- Experience working in a distributed onsite/offshore delivery model.
- Ability to independently manage multiple priorities in a fast-paced, time-sensitive production environment.
- Strong troubleshooting, analytical, communication, and problem-solving skills.
- Demonstrated ability to take ownership of technical issues and drive them through resolution.
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