Certified Medical Assistant

Medical Assistant Manhattan Pain Medicine is seeking a Medical Assistant to support our pain medicine and rheumatology service within a multidisciplinary pain medicine practice in Greenwich Village, New York City. This role is ideal for a Medical Assistant who is organized, patient-centered, and comfortable supporting patients with complex rheumatologic, musculoskeletal, autoimmune, and chronic pain conditions. Our clinical support team plays an important role in the care experience. This position is not limited to basic rooming or task completion. The Medical Assistant will help support clinical flow, records and results organization, medication and prior authorization coordination, lab and imaging follow-up, care communication, and the day-to-day needs of a busy practice. The Medical Assistant will work closely with our pain and rheumatology providers, physicians, advanced practice providers, and administrative team to help patients move through care with clarity, compassion, and consistent follow-through. This is a strong opportunity for a Medical Assistant who enjoys thoughtful outpatient care, complex patients, and a collaborative practice environment where communication, organization, and follow-through matter.

Key Responsibilities
• Support patient intake, clinical preparation, rooming, vitals, medication list and allergy entry, and history updates.
• Assist the rheumatology provider with clinical workflow before, during, and after patient visits.
• Support patients with rheumatologic, autoimmune, inflammatory, musculoskeletal, and chronic pain conditions.
• Gather and organize lab results, imaging reports, outside records, and prior treatment history for provider review.
• Perform phlebotomy and in-office specimen collection, processing, and labeling for lab monitoring as ordered by the provider.
• Coordinate lab orders, imaging scheduling, referrals, prescription and refill requests, and patient instructions as directed by the provider.
• Support medication workflows, including specialty medications, biologics, specialty pharmacy coordination, prior authorization submission and follow-up, and refill coordination.
• Provide patients with provider-approved instructions and materials regarding lab monitoring, follow-up, and visit preparation.
• Receive and route patient calls and portal messages related to symptoms, medication questions, lab follow-up, flare concerns, and care coordination, following practice protocols for urgency.
• Escalate urgent patient concerns immediately to the provider or clinical leadership according to practice protocol.
• Assist with in-office procedures within scope, training, and practice protocol, including room setup, equipment and supply preparation, and patient positioning.
• Maintain accurate and timely documentation in the EMR.
• Communicate clearly with patients, providers, billing, front desk, and administrative staff to support continuity of care.
• Help ensure that rheumatology workflows are organized, efficient, compliant, and patient-centered.
• Support a calm, professional, and compassionate care environment for patients who may be medically complex or frustrated by prior care experiences. Required Qualifications
• High school diploma or equivalent, and completion of an accredited Medical Assistant program or equivalent hands-on experience.
• Minimum 2 years of clinical Medical Assistant experience.
• Experience in outpatient care, specialty medicine, rheumatology, primary care, orthopedics, neurology, pain medicine, or a related clinical setting.
• Strong comfort with rooming, vitals, intake, message routing, and clinical documentation.
• Ability to support complex patients with professionalism, patience, and empathy.
• Strong communication skills with both patients and clinical team members.
• Excellent organization, follow-through, and attention to detail.
• Comfort working in an EMR and managing clinical workflows.
• Ability to work on-site Monday through Friday.
• Ability to work collaboratively in a multidisciplinary medical practice. Preferred Qualifications
• Current Medical Assistant certification (CCMA, CMA, or RMA) and BLS certification.
• Experience in pain, rheumatology or autoimmune disease care.
• Experience with specialty pharmacy workflows, biologic and DMARD prior authorizations, and tracking routine lab monitoring.
• Experience with patient portal communication and outpatient message routing.
• Experience supporting in-office procedures as a Medical Assistant.
• Familiarity with inflammatory arthritis, connective tissue disorders, lupus, rheumatoid arthritis, psoriatic arthritis, ankylosing spondylitis, hypermobility, or Ehlers-Danlos syndrome a plus
• Experience in pain medicine, orthopedics, neurology, PM&R, or multi-specialty practice a plus Who We Are Looking For
• A thoughtful and clinically grounded Medical Assistant who understands that complex patients require careful listening and strong follow-through.
• Someone who is organized, responsive, and able to keep clinical workflows moving without losing sight of the patient experience.
• A Medical Assistant who communicates clearly, documents carefully, and knows when to escalate concerns.
• Someone who is comfortable supporting patients who may have chronic pain, autoimmune disease, diagnostic uncertainty, or complicated treatment histories.
• A team-oriented professional who can work closely with physicians, APPs, nurses, and administrative staff.
• A Medical Assistant who is aligned with our belief that care should be collaborative, individualized, and built around understanding the source of a patient’s condition. Compensation and Benefits
• Competitive hourly compensation, commensurate with experience.
• Full-time & Part-time W-2 employment.
• Consistent weekday schedule.
• No weekend requirements.
• No overnight call.
• Professional, collaborative outpatient setting.
• Opportunity to work closely with a multidisciplinary clinical team.
• Opportunity to support patients with complex rheumatologic, musculoskeletal, and chronic pain conditions. Why Manhattan Pain Medicine Manhattan Pain Medicine is a pain-centered, multidisciplinary medical practice dedicated to helping patients living with complex pain, musculoskeletal, neurologic, rheumatologic, and functional conditions. Our approach is diagnosis-first, collaborative, and patient-centered. We believe that effective care begins with understanding the source of a patient’s symptoms and developing an individualized treatment plan that supports durable relief, improved function, and better quality of life. At Manhattan Pain Medicine, you will work alongside specialists in rheumatology, interventional pain, physical medicine and rehabilitation, pain psychology, regenerative medicine, and movement-based care. We see patients who often require more than a standard medical visit. Many have lived with complex symptoms for years and need a team that listens carefully, communicates clearly, and keeps looking for better answers. This role is for a Medical Assistant who wants to be part of that process.

How to Apply
Qualified candidates are invited to submit:
• Resume or CV.
• Brief note describing relevant clinical experience and interest in pain management, rheumatology or complex outpatient care.
• Contact information for two professional references. Email: office@ManhattanPainMedicine.com Subject Line: MA Application – [Your Name]