Technical Customer Success Specialist

Technical Customer Success SpecialistManufacturing Technology | Customer Training | Technical Support | CAD/CAM

Location:
Elgin, IL Compensation: $28-$32/hour Schedule: Full-Time Are You the Person Everyone Calls When They Need Help?Do you enjoy solving technical problems, teaching others, and working directly with customers? Are you comfortable moving between troubleshooting, training, and demonstrations in a manufacturing environment? We are looking for a Technical Customer Success Specialist who combines strong communication skills with a passion for manufacturing technology. In this role, you'll help customers maximize the value of advanced manufacturing equipment through training, technical support, process improvement, and product demonstrations. This position is perfect for someone who enjoys working with people just as much as technology. What You'll Be DoingCustomer Training & Education
• Lead customer training sessions both virtually and onsite.
• Teach operators, programmers, and production teams how to use manufacturing technologies effectively.
• Develop customer confidence through hands-on instruction and support.
• Guide customers through implementation and adoption of new solutions. Technical Support & Troubleshooting
• Provide phone, remote, and onsite technical support.
• Assist customers with software, programming, and manufacturing process issues.
• Troubleshoot production challenges and provide practical solutions.
• Collaborate with internal engineering and support teams. Product Demonstrations
• Conduct customer-facing demonstrations in showroom and field environments.
• Present technical concepts in a clear, professional manner.
• Support sales activities by showcasing equipment capabilities and applications.
• Assist with trade shows, customer visits, and special events. Manufacturing Process Support
• Support customers in optimizing production processes.
• Work with CAD/CAM programs and manufacturing technologies.
• Analyze customer applications and recommend best practices.
• Help validate new processes, products, and machine capabilities. What We're Looking ForRequired Qualifications
• Experience working in a manufacturing, CNC, fabrication, machining, industrial, or technical environment.
• Strong customer service and communication skills.
• Comfortable speaking and presenting to small and mid-sized groups.
• Ability to troubleshoot technical issues and explain solutions clearly.
• Basic understanding of CAD/CAM software.
• Strong mechanical aptitude and desire to learn new technologies.
• Ability to travel throughout North America. Preferred Qualifications
• Associate's or Bachelor's degree in Engineering, Manufacturing Technology, Robotics, Industrial Technology, or a related field.
• Experience with CNC machines, fabrication equipment, industrial machinery, or manufacturing technologies.
• Experience reading blueprints and technical drawings.
• Technical training or instructional experience.
• Customer-facing technical support experience.
• CAD/CAM programming experience.
• Experience supporting software or manufacturing systems. Ideal BackgroundsWe encourage candidates from the following backgrounds to apply:
• Manufacturing Applications Specialist
• CAD/CAM Specialist
• Technical Trainer
• CNC Programmer
• Manufacturing Support Specialist
• Field Service Technician
• Industrial Equipment Technician
• Maintenance Technician
• Technical Support Specialist
• Customer Success Specialist
• Applications Specialist
• Process Technician What Makes Someone Successful in This Role?The most successful people in this position are: Comfortable interacting with customers daily Strong communicators and presenters Confident teaching and training others Mechanically inclined and curious Able to balance technical problem solving with customer engagement Professional, adaptable, and self-motivated Why This Role is DifferentThis is not a traditional engineering position where you spend your day behind a desk. You'll work directly with customers, help solve real manufacturing challenges, lead training sessions, support advanced technology solutions, and become a trusted technical resource. You'll have the opportunity to combine technical expertise, customer interaction, problem solving, and professional growth into a rewarding career path. If you enjoy technology, manufacturing, customer interaction, and helping others succeed, we'd love to hear from you.

Job Type
& LocationThis is a Contract to Hire position based out of Elgin, IL. Pay and BenefitsThe pay range for this position is $28.00
- $32.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type
& LocationThis is a Contract to Hire position based out of Elgin, IL. Application DeadlineThis position is anticipated to close on Nov 3, 2026. Workplace TypeThis is a fully onsite position in Elgin,IL. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.