Director of Operations

9 hours ago
New York, United States VCR Group Full-time
About VCRHG The VCR Hospitality Group is a people first hospitality company, with a focus on growth and dedicated to creating consumer centric experiences. The team blends old-world hospitality with modern approach to develop and operate distinctive concepts and brands. The VCR Hospitality Group currently has a number of brands in their portfolio across New York, New Jersey and Las Vegas and adding Miami and Brooklyn in 2027. Brands within the portfolio include Flyfish Club, the private members club on the Lower East Side of Manhattan, Little Maven, Capons Chophouse and Capons Burgers as well as ITO Omakase and Bar ITO. Role Description The Director of Operations at VCR Hospitality Group is a full-time, on-site role based in New York, New Jersey area and responsible for overseeing the day-to-day operations across multiple hospitality and restaurant concepts. This role will manage operational processes, ensure consistent service standards, and drive efficiencies in staffing, inventory, and vendor relationships. The Director will collaborate with leadership and department heads to set performance goals, monitor KPIs, optimize budgets, and implement best practices that enhance guest experiences.

Key responsibilities
include leading and mentoring operations teams, resolving escalated customer issues, coordinating cross-functional initiatives, and supporting the rollout of new concepts and technology-driven service enhancements. The role also involves continuous improvement of operational workflows to maintain high quality, safety, and compliance standards. Qualifications
• Candidates should possess strong Operations Management skills, including process optimization, multi-site oversight, and familiarity with hospitality or restaurant operations.
• Candidates should possess solid Analytical Skills for interpreting operational data, tracking KPIs, and making data-informed decisions that improve efficiency and guest satisfaction.
• Candidates should possess proven Team Management capabilities, including leadership, coaching, performance management, and the ability to build collaborative, inclusive work environments.
• Candidates should possess Budgeting skills, such as cost control, forecasting, P&L management, and resource allocation to support sustainable growth.
• Candidates should possess strong Customer Service orientation, with experience designing and maintaining high-quality, guest-centric service standards.
• Additional beneficial qualifications include experience in hospitality or restaurant groups, knowledge of operations-related technology platforms, excellent communication and problem-solving skills, and the ability to work in a fast-paced, dynamic environment.

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